Horrible service

I am passed off with this service deliver and promise to never buy from these idiots again. My package is ready for collection we have being sent and email stating that our goods is ready for pick up and I have sent the courier guy to collect our good and no one knows nothing of this. This is your Johannesburg branch the contact person is Nombulelo. Horrible service will not buy from you again. I have spent on just 1x part over 20k and this is the service delivery received.