Ford Bruma – Where Customer Service Goes to Die

Buying a car is supposed to be exciting, right? Well, not if you buy from Ford Bruma! My experience started with a salesman who seemed to have missed the memo on customer service. I thought, “Okay, maybe he’s just having a bad day.” But nope! Turns out, it’s a company-wide sport to be unhelpful.

A month into owning my car, the boost pipe decided it had had enough and burst. No big deal, I thought, I have a motor plan! Silly me. When I went back to get it sorted, the salesman passed me on to the manager, and wow, talk about a plot twist! If I thought the salesman lacked professionalism, the manager took it to the next level. It was like a relay race of bad service.

At this point, I realized something: these guys don’t just provide poor service... they specialize in it. The level of not caring was almost impressive. If I was looking to buy a car that wasn’t unique, I’d have run for the hills and never dealt with them. But alas, here I am, regretting why such a beauty of a car was sold at this dealership. It deserved better, and so did I.

If you enjoy being ignored, given the runaround, and feeling like an inconvenience instead of a customer, Ford Bruma is the place for you. Otherwise, do yourself a favor and buy a donkey it might be more reliable and come with better after-sales support!