Terrible Service at Ford Bruma

Something is terrible wrong there, my vehicle was booked in for aircon inflator recall.I took the vehicle in and left it the whole day, when i fetched the vehicle in the afternoon i was told nothing was done because they do not have parts, why did they book it in if they did not have parts,I did not just wake up and took my car there,it was pre-booked.When I fetched my carI noticed that my key had a scratch somebody must have dropped it, no one told me luckily i saw it immediately when a service agent gave it to me and i asked to see a service manager.All i got from the manager was a mere apology.When i got to the vehicle i noticed a red paint on my door, imagine my car is white, they called someone from washing bay to wipe the paint off using a certain polish, indeed that polish removed the paint.This was on 28/4/2021.I did not take the vehicle back to them as I am worried what else will go wrong on my vehicle.I receibed a call the following day rating their service and i was honets that im extremelu not happy.Today 14/5/2021,two weeks later i receive another call from Ford they want me to rate their service, i asked the caller which service are you referring to because i gave feedback two weeks ago.She said regarding the service that was done on my vehicle yesterday.Really, i never took my vehicle to them yesterday, i have completely lost trust in them.