What to do with this?

My partner recently bought a Toyota Vitz @ Toyota Centurion and great service whilst buying the car, but the after sales service is not acceptable. The Bluetooth mic is not working properly, and people struggle to hear him when dialing over the system in the car. The dealership cannot give him any reliable solutions due to the fact that they say it is a general problem on all Vitz models and they are looking into a solution: From: Jan van Niekerk <Jan.vanNiekerk@nmi.co.za> Sent: Monday, 26 January 2026 08:51 To: Ludwig Olsson Cc: Charlize Putter <Charlize.Putter@nmi.co.za>; Joan Fourie <Joan.Fourie@nmi.co.za> Subject: Re: Derde opvolg: Handsfree-stelsel – Toyota Vitz

Môre Ludwig,

Soos bespreek met vorige gesprekke wag ons vir Toyota. Daar is niks terugvoer anders as dit is ‘n probleem met alle VITZ modelle. Toyota werk aan ‘n oplossing.

Groete