JF
Jan F
Active since Aug 2010
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
What to do with this?
My partner recently bought a Toyota Vitz @ Toyota Centurion and great service whilst buying the car, but the after sales service is not acceptable. The Bluetooth mic is not working properly, and people struggle to hear him when dialing over the system in the car. The dealership cannot give him any reliable solutions due to the fact that they say it is a general problem on all Vitz models and they are looking into a solution: From: Jan van Niekerk <Jan.vanNiekerk@nmi.co.za> Sent: Monday, 26 January 2026 08:51 To: Ludwig Olsson Cc: Charlize Putter <Charlize.Putter@nmi.co.za>; Joan Fourie <Joan.Fourie@nmi.co.za> Subject: Re: Derde opvolg: Handsfree-stelsel – Toyota Vitz Môre Ludwig, Soos bespreek met vorige gesprekke wag ons vir Toyota. Daar is niks terugvoer anders as dit is ‘n probleem met alle VITZ modelle. Toyota werk aan ‘n oplossing. Groete
0 replies
48 months ago
Mtn yet again!
I have been trying to load a migrate to prepaid date on one of my numbers that are almost out of contract and what a mission! The call centre cannot load term dates anymore like they used to in the past and Retentions only work till 5pm week days and not at all on weekends by the looks of it? I tried Facebook messenger but again MTN cannot help... i have email Retentions a couple of times now and i am still no closer to getting any help...
0 replies
68 months ago
Wesbank does not care.
I have been trying to get my cars papers from Wesbank for months now and about 2 weeks ago, they emailed stating they can help me to do a teansfer of ownership into my name. Today i got papers from Wesbank where they transfered my car into my business name... and this after i gave them a letter stating that the business was dissolved and that they should transfer it to my personal name!! I even paid them what they asked for! Wesbank you need to fix this urgently as this is what happens when your customers beg you for months to help them and call them back to discuss this and you do not and simply ignore them!
159 replies
94 months ago
SAMSUNG abusing another consumer
I took my phone in for repairs (Screen went black) to the Samsung store in Menlyn. More than a week later I had to call to follow up as no one came back to me yet. Upon calling them they stated that a quote was emailed to me with the cost of repairs for over R1700? There was an internal crack on the lcd? Now my phone does not have any marks or scratches on it, has never been dropped nor has it been handled in any manor that this could have been my own doing! Samsung is really abusing their power in the industry as no customer is ever with the technician when they open your phone and you as a consumer just have to accept their word as true! ...not because they make bad phones or do not want to pay for repairs out of their own pocket! The customer must suffer no matter what! This is unacceptable SAMSUNG and this is what we have to go through for supporting you! This is abuse!
0 replies
95 months ago
Not done yet
I was told that my RA from Liberty will be taken over by Discovery (The amount still with Liberty) and to date nothing was done. I get excuses from the sales person and now lately I cannot get hold of her. I need to know what is going on and why this was not done yet?
53 replies
110 months ago
Upgrade without added extras
<p>I was at Menly Mall MTN service centre and upgraded on my contract. The special was that one of the extras is 30 gig data... i have still not received it and the upgrade was done on the 1st of April 2017, today is the 4th of April?</p> <p>The lady that helped me was Bianca Piek and she does not reply on any of my emails. I have send 4 already...</p>
56 replies
131 months ago
Still wrong!
Can someone please call me back with regards to the below response! I need to know what is being done on my query and I need to be migrated back to a top up package if you cannot fix my account!! I cannot afford this bill and it is not correct!!<br> Please call me and inform me PLEASE!!<br> <br> Hello jhf,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. <br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:5230267
76 replies
132 months ago
Still wrong!
I do not understand the below response from your consultant?<br> Please note that my June 2015 bill is also wrong!<br> I buy data bundles with airtime that I loaded!!! I should not be billed for data calls or as you say on your invoice \Wholesale bundle charges"I paid for the airtime that I used to buy the bundle"
76 replies
132 months ago
MTN over charging again, this after upgrading!
I did an upgrade in April 2015 on cell number and the April 2015 bill was fine. Then come May 2015 and I have been billed for Wholesale bundle charges for over R300!!<br> <br> What I do is I buy airtime and load this on my cell, thereafter I dial *141*2# and buy a data bundle with the airtime I loaded and I use my data as such, now a call centre lady that is very rude to start off with, tells me that it is correct?? I say that is bull! How can I be charged for data calls again when I bought a data bundle, this is double charging me for the same thing!!<br> <br> Everywhere I turn people are rude and do not want to listen nor use common sense? It is double charging!! I paid for the data up front and should not be billed for it again!<br> <br> I need this investigated, fixed and credited MTN!! May 2015 bill and June 2015 bill and every bill thereafter that you double charge me!
76 replies
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2 Star
6 (66.66666666666667%)
1 Star
3 (33.333333333333336%)