Poor communication - Zero updates.

My TV was collected for repairs 2 weeks ago and now I have to beg for updates between Powercare and Barnards, where Barnards does not bother communicating consistently. Why must I beg for a good customer service. Charne and Jacqui who are copied in those emails do not even bother with consistent communication regarding the status of the TV. Will I receive the TV or my money back because servicing clients seems to be an issue for you.