Shameful business practice

This is a joint review on Defy and Barnards Repairs My dishwasher from Takealot has been faulty from day 1. Takealot don't care about problems once sold - go to Defy. Wish I'd known that! I registered the warranty with Defy and called to explain my problem - dishes were not drying Barnards repairs was the allocated agent to come and do the repair 1st technician - came with no parts. Next day replaced the motor - even I know a motor won't dry dishes! Called Barnards again, next agent comes to see the problem. Assures me it is the PC board and guess what - 7 to 14 days to repair that! WHAT?! By now, we are 2 weeks into this backwards and forwards process. Barnards decide to then fetch the machine on Friday with promises to return it by Tuesday Just ******* stories about testing and more testing and no feedback unless I stalk them Now, Wednesday, they have said they can't fix it. They need to write reports to Defy to support a 6 week old machine is broken. I've again asked for it to be returned - promises made it will be returned today. And it is now 5pm and it is not here So another wasted day of no dishwasher, no repair, no refund DEFY you should be ashamed sub contracting to a business this shoddy And you should be following up with your clients to see the status of their repairs. A brand new machine purchased on 23 August has never work.3 weeks of this nonsense with the contracted party. And who knows how many more days to go Shameful business practice from you both