Car service, yes. Customer service, no.

Unfortunately, customer service is non-existent here. I had high hopes for this new branch in Cape Town. But from not receiving any updates on the status of my standard car service, to being blue-ticked on WhatsApp by the service agent. It was incredibly difficult just to receive an update. Each call made in to reception, required being passed on through multiple people. My car service was meant to take 2 days. It sat at VW for a week, from a Tuesday morning to the following Monday afternoon. I only knew my car would be ready on the Monday, because I called in again to ask. Customer service and customer service processes need a massive upgrade here. For now, I will look to use a different VW branch in future.