BP
Brendan P
Active since Dec 2019
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
Car service, yes. Customer service, no.
Unfortunately, customer service is non-existent here. I had high hopes for this new branch in Cape Town. But from not receiving any updates on the status of my standard car service, to being blue-ticked on WhatsApp by the service agent. It was incredibly difficult just to receive an update. Each call made in to reception, required being passed on through multiple people. My car service was meant to take 2 days. It sat at VW for a week, from a Tuesday morning to the following Monday afternoon. I only knew my car would be ready on the Monday, because I called in again to ask. Customer service and customer service processes need a massive upgrade here. For now, I will look to use a different VW branch in future.
0 replies
26 months ago
Won't come back to this brand for shoe orders.
I placed an order online for a pair of shoes. Which was successful. Later in the day, the store called me back to say they no longer have stock so they will have to either replace it with something else or a refund. I asked why the item was even available to purchase at all then? And so they said that their online stock isn't updated automatically when someone purchases that item in store. So the stock online and in store is the same. So there is no guarantee that you will receive your online order.
0 replies
52 months ago
Lively chat
A really quick & efficient interaction via the Live Chat functionality online. Mzwakhe Maduna assisted me, and he was really helpful. He answered all questions I had, and was able to assist above & beyond what is expected of him. I managed to get everything sorted very quickly & effortlessly. Thank you Mzwakhe!
53 replies
55 months ago
Great service & clarity.
I requested a call to check in on the status of my policy with Discovery Insure, and was very pleased with the service. Not only did I get the answers I was looking for, I was also able to learn a few more things that play into my policy & the workings of how my cover is determined. I appreciate the time taken by Shafick Allow in the Sandton Retentions department, and all of the clarity he was able to provide me with.
53 replies
77 months ago
Makro Offline
This review is for the customer service of Makro Online. I placed an order end of November, and arranged for a DSV collection point. 2 weeks later I receive a call that the item would need to be delivered instead, free of charge. I give my address details, and contact details. I was told it would be delivered that same week. The following week I follow up, and that consultant mentions the same thing. The week thereafter I speak with another consultant, and am then referred to the team leader on the floor. My address and my contact details were completely incorrectly captured, and no one followed up with me. My details are correct on the order itself, so I don't know how they could not reach me. The team leader promises to have an update the same day, but also does not get back to me. I call again the next day, and she asks me to forgive her given that each consultant failed to call me back when they said they would, and now she did the same thing. I am still awaiting confirmation that my item will be delivered this week. I am really disappointed with the standard of the customer service with Makro Online, and even more so that the leadership therein is also lacking. I am 100% avoiding any online purchase from Makro again in future, the user experience is really bad.
122 replies
Review Distribution
5 Star
1 (20%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)