TA
The Athletes Foot
Unclaimed Business
TA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEvdW
Eugene van der Walt
1 reviews | Active since Jan 2020
14 Mar 2025, 13:04
Excellent service!
Fantastic buying experience! I ordered a pair of Solomon Speed Cross 6s this morning at 8am and they were deliverd by 2pm - delivery was FREE. Item was exactly as described and at R 600 less than any of the comparative offers.
Helpful (0)
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Eugene van der Walt
1 reviews | Active since Jan 2020
14 Mar 2025, 13:04
Excellent service!
Fantastic buying experience! I ordered a pair of Solomon Speed Cross 6s this morning at 8am and they were deliverd by 2pm - delivery was FREE. Item was exactly as described and at R 600 less than any of the comparative offers.
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Replies (0)TV
Tracey V
1 reviews | Active since Jan 2020
24 Feb 2025, 16:36
SHOES BEING ADVERTISED FOR SALE ARE NOT IN STOCK, YET MONEY IS DEDUCTED FROM YOUR BANK ACCOUNT
Placed and paid for 2 pairs of ASICS on 22 February 2025 at 16:11. Received a missed call on 23 February 2025 at 10:57, and also received a WhatsApp on 23 February 2025 at 10:37, informing me that the one pair had already been sold in the store. I was asked if I would like to rather purchase a blue pair. I rep**** at 11:03, that the blue would not work as this did not match my club colours. I then phoned at 11:06, and spoke to a gentleman who said that he would send the one pair, and would refund the one, that was sold in the store. On 24 February 2025, I sent a WhatsApp at 12:42 requesting feedback on my refund, as I had managed to source a pair from another retailer. I received a voice note at 15:59 informing me that refunds take 7 to 14 working days. I queried this as the money was deducted immediately from my account via PayGate, and according to PayGate, the money is transferred immediately into the retailer’s account. On the Arhlete’s Foot website, the refund policy states that “some” refunds may take 7 to 10 days. Not ALL refunds. And nowhere does it say 7 to 14 WORKING days. Lastly, why is this shoe being advertised for sale on the website, if the shoe is sold out and no longer in stock? I have handed over all correspondence and info to my attorneys. Placed 2 orders at The Athlete’s Foot. Only 50% satisfied. Looking at all the negative reviews, I doubt I’ll be using this company again.
Helpful (0)
|Replies (0)TV
Tracey V
1 reviews | Active since Jan 2020
24 Feb 2025, 16:36
SHOES BEING ADVERTISED FOR SALE ARE NOT IN STOCK, YET MONEY IS DEDUCTED FROM YOUR BANK ACCOUNT
Placed and paid for 2 pairs of ASICS on 22 February 2025 at 16:11. Received a missed call on 23 February 2025 at 10:57, and also received a WhatsApp on 23 February 2025 at 10:37, informing me that the one pair had already been sold in the store. I was asked if I would like to rather purchase a blue pair. I rep**** at 11:03, that the blue would not work as this did not match my club colours. I then phoned at 11:06, and spoke to a gentleman who said that he would send the one pair, and would refund the one, that was sold in the store. On 24 February 2025, I sent a WhatsApp at 12:42 requesting feedback on my refund, as I had managed to source a pair from another retailer. I received a voice note at 15:59 informing me that refunds take 7 to 14 working days. I queried this as the money was deducted immediately from my account via PayGate, and according to PayGate, the money is transferred immediately into the retailer’s account. On the Arhlete’s Foot website, the refund policy states that “some” refunds may take 7 to 10 days. Not ALL refunds. And nowhere does it say 7 to 14 WORKING days. Lastly, why is this shoe being advertised for sale on the website, if the shoe is sold out and no longer in stock? I have handed over all correspondence and info to my attorneys. Placed 2 orders at The Athlete’s Foot. Only 50% satisfied. Looking at all the negative reviews, I doubt I’ll be using this company again.
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Replies (0)FC
F C
1 reviews | Active since Jan 2020
5 Dec 2024, 12:09
Extremely disappointing experience with false advertising and poor customer service
I need a very particular running shoe that is not easy to get hold of. The Athlete's Foot advertised and sold this very shoe through their online shop last week during the period of "Black Friday" specials. Well, it transpires that they never had the item in stock - a clear case of misleading advertising. After completing my purchase and payment, I missed and returned a call and was informed that the item was both unavailable and also had never been in stock in the first place :-o During the call, when I insisted that the onus is on them to source and supply the product they advertised and sold, their staff made inappropriate attempts to push unsuitable alternative shoes and also tried to convince me to come to the store to purchase "something else" instead of addressing the fundamental problem. Their handling of the situation showed a concerning lack of product knowledge and customer service skills. The timing of this incident has caused me significant inconvenience, as I missed out on other special offers during the period when I believed I had secured these shoes. Now, unless they come to the party and supply what they sold me, I face the hassle of having to source the shoes elsewhere and the cost of having to pay both premium prices and likely additional delivery fees too, as I will soon be travelling to a small town outside Cape Town. The company's failure to honor what they advertised and their subsequent handling of the situation falls well below acceptable business practices. Instead of taking responsibility for their error and finding a solution, they've offered only a refund, leaving me to bear the burden of their mistake. I strongly advise potential customers to be wary of making purchases from this retailer, as their online inventory appears unreliable and their customer service is inadequate when problems arise. They are in fact still today advertising the extra wide shoes of which I was told they do not have in stock!
Helpful (0)
|Replies (0)FC
F C
1 reviews | Active since Jan 2020
5 Dec 2024, 12:09
Extremely disappointing experience with false advertising and poor customer service
I need a very particular running shoe that is not easy to get hold of. The Athlete's Foot advertised and sold this very shoe through their online shop last week during the period of "Black Friday" specials. Well, it transpires that they never had the item in stock - a clear case of misleading advertising. After completing my purchase and payment, I missed and returned a call and was informed that the item was both unavailable and also had never been in stock in the first place :-o During the call, when I insisted that the onus is on them to source and supply the product they advertised and sold, their staff made inappropriate attempts to push unsuitable alternative shoes and also tried to convince me to come to the store to purchase "something else" instead of addressing the fundamental problem. Their handling of the situation showed a concerning lack of product knowledge and customer service skills. The timing of this incident has caused me significant inconvenience, as I missed out on other special offers during the period when I believed I had secured these shoes. Now, unless they come to the party and supply what they sold me, I face the hassle of having to source the shoes elsewhere and the cost of having to pay both premium prices and likely additional delivery fees too, as I will soon be travelling to a small town outside Cape Town. The company's failure to honor what they advertised and their subsequent handling of the situation falls well below acceptable business practices. Instead of taking responsibility for their error and finding a solution, they've offered only a refund, leaving me to bear the burden of their mistake. I strongly advise potential customers to be wary of making purchases from this retailer, as their online inventory appears unreliable and their customer service is inadequate when problems arise. They are in fact still today advertising the extra wide shoes of which I was told they do not have in stock!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Nov 2024, 11:43
No service, no communication, just substitutes I don't want!!!
I just want to say how extremely disappointed I am in this company. I experienced my transaction / order online really bad and unprofessional. I had to phone to understand why my order has not shipped in good time. I was told they sold me stock that they didn't have and are waiting for stock to come in. Then I received the order. I ordered 3 products and only one was received. The other 2 products were not what I ordered. I would expected an email or a phone call to ask: do I mind a substitute for the two products or do I want to cancel the order. BUT NOTHING!!! No communication!! I was just sent the wrong items to get rid of me!!! This was my first time supporting this business and the last.
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Anonymous
1 reviews | Active since Jan 2020
30 Nov 2024, 11:43
No service, no communication, just substitutes I don't want!!!
I just want to say how extremely disappointed I am in this company. I experienced my transaction / order online really bad and unprofessional. I had to phone to understand why my order has not shipped in good time. I was told they sold me stock that they didn't have and are waiting for stock to come in. Then I received the order. I ordered 3 products and only one was received. The other 2 products were not what I ordered. I would expected an email or a phone call to ask: do I mind a substitute for the two products or do I want to cancel the order. BUT NOTHING!!! No communication!! I was just sent the wrong items to get rid of me!!! This was my first time supporting this business and the last.
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Replies (0)FO
NM
Natasha M
1 reviews | Active since Jan 2020
8 Jul 2024, 19:45
Great Price and Fast Delivery
Read a lot of mostly bad reviews before placing my order, but decided to take a chance on The Athletes Foot since their price for a pair of Merrells I wanted was R500 cheaper than the Merrell SALE price. I called on Saturday afternoon to ensure they had stock before placing an order and received my order on Monday. No complaints!! Saved money and received my order in record time.
Helpful (0)
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Natasha M
1 reviews | Active since Jan 2020
8 Jul 2024, 19:45
Great Price and Fast Delivery
Read a lot of mostly bad reviews before placing my order, but decided to take a chance on The Athletes Foot since their price for a pair of Merrells I wanted was R500 cheaper than the Merrell SALE price. I called on Saturday afternoon to ensure they had stock before placing an order and received my order on Monday. No complaints!! Saved money and received my order in record time.
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Replies (0)EB
Eric B
1 reviews | Active since Jan 2020
11 Jun 2024, 16:44
Excellent Service. Hellopeter score not my experience
Excellent Service. Ordered on Sunday. Delivered today. Right shoe, right size. I was hesitant due to the negative reviews on Hellopoter, but further research, decided to take a chance. Very glad. The score on Hellopter does not reflect my experience. Will buy from them again in a heartbeat.
Helpful (0)
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Eric B
1 reviews | Active since Jan 2020
11 Jun 2024, 16:44
Excellent Service. Hellopeter score not my experience
Excellent Service. Ordered on Sunday. Delivered today. Right shoe, right size. I was hesitant due to the negative reviews on Hellopoter, but further research, decided to take a chance. Very glad. The score on Hellopter does not reflect my experience. Will buy from them again in a heartbeat.
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Replies (0)BP
Brendan P
1 reviews | Active since Jan 2020
23 Feb 2024, 15:49
Won't come back to this brand for shoe orders.
I placed an order online for a pair of shoes. Which was successful. Later in the day, the store called me back to say they no longer have stock so they will have to either replace it with something else or a refund. I asked why the item was even available to purchase at all then? And so they said that their online stock isn't updated automatically when someone purchases that item in store. So the stock online and in store is the same. So there is no guarantee that you will receive your online order.
Helpful (0)
|Replies (0)BP
Brendan P
1 reviews | Active since Jan 2020
23 Feb 2024, 15:49
Won't come back to this brand for shoe orders.
I placed an order online for a pair of shoes. Which was successful. Later in the day, the store called me back to say they no longer have stock so they will have to either replace it with something else or a refund. I asked why the item was even available to purchase at all then? And so they said that their online stock isn't updated automatically when someone purchases that item in store. So the stock online and in store is the same. So there is no guarantee that you will receive your online order.
0
Replies (0)