No service, no communication, just substitutes I don't want!!!

I just want to say how extremely disappointed I am in this company. I experienced my transaction / order online really bad and unprofessional. I had to phone to understand why my order has not shipped in good time. I was told they sold me stock that they didn't have and are waiting for stock to come in. Then I received the order. I ordered 3 products and only one was received. The other 2 products were not what I ordered. I would expected an email or a phone call to ask: do I mind a substitute for the two products or do I want to cancel the order. BUT NOTHING!!! No communication!! I was just sent the wrong items to get rid of me!!! This was my first time supporting this business and the last.