FC
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Active since Jul 2010
38
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0
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Reviews
38 reviews4 months ago
Login to get help. Need help to login ...
Showmax claims my username and password are wrong. Impossible. I use a password manager. I can't get help unless I login... I can't login unless I get help.
112 replies
6 months ago
Service is the last thing you get from FNB app's "service suite"
Not for the first time, an FNB "service suite" advisor cut me off mid chat while I was trying to resolve a problem of FNBs making. I have had very little joy with this "service" on the FNB app in the past and today was no different. Also, I keep getting asked every 2 minutes "are you still there", yet I am just expected to wait longer than that for replies to my responses.
71 replies
14 months ago
FNB refuses to acknowledge persistent system glitches costing customers money
I have had three failed transactions with my FNB virtual credit card over the past two days. I was told yesterday the 3D online had been "reset"and then the transaction went through. Today, I lost a flight reservation because of the same problem. Now the same flight is R3000 more :-((((( The transaction went through according to a notification I received from the bank, but the airline "cannot find the payment", so the booking is not confirmed. FNB refuses to acknowledge there is a problem. They claim I've entered the CVV incorrectly, which I without any doubt did not, as I am fastidious about entering this info.
106 replies
16 months ago
FNB causes financial inconvenience over festive season
FNB took it upon themselves to take payment for my credit card a week early "to help me manage my finances over the festibve season" 😡😡😡 They assumed I got paid yesterday, which I didn't. They also claimed I was notified by push notification and SMS. I've checked, I received no notice... And in any case, as far as I know, it is ******* in South Africa to assume consent if someone does not opt out. Explicit opt in consent is required, which I did not give.
56 replies
16 months ago
Broken Promises and Delayed Refunds: A takealot Disappointment
I ordered a device on Takealot and have been excitedly waiting for delivery, scheduled for tomorrow. Today, I receive an email informing me the order has been cancelled as the supplier no longer has stock. How is that my problem? Takealot took my money - they didn't say "we'll check if our supplier has stock and then charge you". They indicated the item was available and took my money. They consummated the order. They have been sitting on my money for almost two weeks. To add insult to injury, they tried this: "If you have already paid for your order, we've credited your Takealot.com account and we will automatically apply this credit towards your next purchase." I specifically had to make the effort to go into my account and request a refund that I now have to wait 3-5 business days for. No instant transfer to rectify a mess of their creation. By accepting my order, they also prejudiced my ability to take advantage of other specials. Now, I am forced to expend more time and effort - and probably more money - to source the product elsewhere.
0 replies
17 months ago
Extremely disappointing experience with false advertising and poor customer service
I need a very particular running shoe that is not easy to get hold of. The Athlete's Foot advertised and sold this very shoe through their online shop last week during the period of "Black Friday" specials. Well, it transpires that they never had the item in stock - a clear case of misleading advertising. After completing my purchase and payment, I missed and returned a call and was informed that the item was both unavailable and also had never been in stock in the first place :-o During the call, when I insisted that the onus is on them to source and supply the product they advertised and sold, their staff made inappropriate attempts to push unsuitable alternative shoes and also tried to convince me to come to the store to purchase "something else" instead of addressing the fundamental problem. Their handling of the situation showed a concerning lack of product knowledge and customer service skills. The timing of this incident has caused me significant inconvenience, as I missed out on other special offers during the period when I believed I had secured these shoes. Now, unless they come to the party and supply what they sold me, I face the hassle of having to source the shoes elsewhere and the cost of having to pay both premium prices and likely additional delivery fees too, as I will soon be travelling to a small town outside Cape Town. The company's failure to honor what they advertised and their subsequent handling of the situation falls well below acceptable business practices. Instead of taking responsibility for their error and finding a solution, they've offered only a refund, leaving me to bear the burden of their mistake. I strongly advise potential customers to be wary of making purchases from this retailer, as their online inventory appears unreliable and their customer service is inadequate when problems arise. They are in fact still today advertising the extra wide shoes of which I was told they do not have in stock!
0 replies
22 months ago
Vodacom *****s leftover data, subverts regulator
Vodacom have been changing their data bundles every month or two recently so that they can ***** any leftover data at the end of the month rather than rolling it over. Instead of honouring the regulator order requiring them to roll data over, they have found a way to bypass it by making it impossible to buy the same data bundle month after month.
271 replies
22 months ago
FlySafair can't even manage a checkin queue
Safair does not put up any signage - NONE - that there is a priority and another queue and only tells customers when they get to the front of the queue that it is only for priority boarding. At this point, one's only recourse is to go to there back of three other queue
0 replies
23 months ago
Staff know nothing about their products and are unhelpful
I bought running socks a month ago and did my first long run in them yesterday. I blistered on the side of my small toe. When I tried to see why, I saw that the socks had a little lump either side of the seam between the toe and the foot. This to my mind is clearly a design flaw and apart from alerting them to this problem so they can alert their supplier, I wanted - under the Consumer Protection Act - to exchange a faulty product (which I am entitled to do within 6 months of purchase). The manager who was called was clearly in no mood for this and first told me that I had to buy a seamless sock if I didn't want this. When we found the product on the shelf, it was clearly advertised as seamless on the packaging. Then he said look, all of the socks have the same thing. When I pointed out that this underscores that this is a design flaw, he said "you just have to turn the bump inside out" and then simply said he was not exchanging the product. I made the mistake of buying my very first pair of running shoes from Sportsmans Warehouse about 20 years ago and endured months of blisters, essentially because the salesperson knew NOTHING about running or running shoes. I've never made that mistake again and now only buy from specialist running shops. Obviously nothing has improved in either staff training or attitude since. I bought these socks because I happened to be in the vicinity. Never again.
0 replies
23 months ago
Go to de Jagers for your clothing
De Jagers clothing is brilliant. I have been to two branches (Willowbridge and Sandbaai) and the staff at both branches are friendly, very helpful and well trained. They actually know the products they are selling and can give advice! Unlike any other clothing retailer out there. Very well worth the effort to find a branch.
0 replies
Review Distribution
5 Star
9 (23.68421052631579%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.894736842105263%)
1 Star
26 (68.42105263157895%)