Consistent poor service over years. VW Barons Cape Town

I cannot believe that such a good dealership has in recent times crumbled towards the worst service one can receive in the service industry.

I have been a customer at this branch for several years now. I have had most of my services at this dealership since moving to Cape Town in 2019. The last three services (after 2021) I have experienced at this dealership has been nothing short of dismal. I have reported all of these issue and nothing came of it. The extent of the issues range from poor communication, repairs and specific tasks requested not executed, long waits for the car with no communication and upon arrival having to wait more because there is miscommunication between staff and or staff shouting at each other in front of the customer. What is appalling, is that I also recently discovered that the last four services were not recorded in my service book. I mean what to say more! Poor poor service!!