Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City

I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed.

When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle.

This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City.

Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity.

UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.