Bad Attitude - No Help

I have always had my VW serviced at Barons Tokai only because it is close to my house. I never had serious problems with them but their communication was always poor. My car now has a major fault so I tried to book it in with them and they said they are fully booked for the next month and I must go elsewhere. What made me angry was their attitude after years of supporting them. Their attitude was more like, we have no interest in your problem, we are not even going to try and help you, do not phone us again and go else where. So that is exactly what we are going to do and advising everybody else not to support them.