Horrible service

I bought a polo in 2018 feom Barons Tokai . Since day 1 it has been problems, firstly they sell products and lie about the services which policies offer for example the maintenance plan and the service plan never ever delivered what was promised by the salesman , I've been very disappointed by the service recieved from the branch. The don't not service the vehicle correctly. It's always a problem with my policy when servicing and repairs need to be done . They never call to tell me the vehicle is available for collection it's always I have to call in and then I find out the car has been done for hours . I request call back then a week later I'm still waiting for a call back . They sold me a car with damage on the bumper and refuse to repair it . The promised full coverage of anything on my vehicle I specifically remember asking the salesman that to give me a policy that will cover everything the car would need , his response was " dont worry Mr Southgate the only they the policy doesn't cover is the fuel in your tank and tyres" but every year I have to pay out of my pocket for a alignment. They sold me a scratch and dent which was never registered with the company I am still trying to get repairs done on this vehicle, everything that needs to be done is like pulling teeth . Why must it be so different to get what I paid for . I would just like to say I love the Volkswagen group I have 3 VW vehicles I own, but the service and headaches I have to go threw when dealing with the branch is always l a nightmare.