Lies and manipulation

On July 4th, 2022 I booked my car in for his 120 000km service, I have a service plan for my car. Since I got my car I always got my car serviced at Barons Tokai and had no issues so far with them, however this time it was different. As I mentioned I have a service plan for my car, I booked my car in at 7 am the morning, and I then got a call from Baron's at 12 pm saying that they saw my wheel alignment was out, should they correct it, I then said no, to leave it, they then said okay and ended the call. A few hours went by and heard nothing from them, I called and asked them how far is my car, as I had to work from home due to my car being in for it's service, they told me that they waiting on my service plan to be approved, I then said okay and hung up. A few hours went by and they called back saying that my water pump has a tiny hole in it and needs to be replaced, and would cost around R7000, and then my Top shock mountings needs to be replaced and cost around R6000, I was shocked at the prices and was told that they won't include labor as my service plan can cover that, I then told them I will call them back to let them know. I then did my homework and called Goldwagen, and priced the parts that Baron's said needed replacing. The top shock mountings at Goldwagen were going for R179 per part(at Baron's over R6000), and the water pump was going for R3500(at Baron's over R7000), now you tell me how does that make sense for Baron's to inflate their part prices by that much...... I then called Baron's back and told them to just do the service on my car that my service plan covers, nothing more, they then agreed BUT said they still waiting for my service plan people to approve my service to be done, I was shocked as it was already 1 pm, and they advised my car will have to be left by them and worked on the next day, I was not happy with this, as that meant another day working from home. The next day (5th July) I called my service plan and asked them why wasn't my service plan approved, they then advised that it was already approved same day at 12pm (4th July), I was so irritated with Baron's as they lied to me regarding the reason why they never got my car done.

So they first want to inflate prices then they lied to me regarding why they never got my car done on time.