Poor Service and inconsiderate

Bought spares in Woodmead branch last week Tuesday (24/02/2026), Rethabile sold me the wrong Parts. Inform them, they say they will collect and refund within 3 days. Day goes no contact from VW. Called as to speak to Manager Pieter, says on top of it, will call ne back. No call Back from him. No update from Rethabile. today 04/03/2026 still no communication. No refund. Reply from owner "unable to reach out directly." my name appears on goole review. am sure if they wanted to solve the problem they would have attended to it.