BARRON REFUSES TO REPLACE DAMAGED JACKETS

I've placed MANY orders as a distributor/reseller and have had my share of hiccups but this one seems to be one that no on in the call centre can resolve. I ordered 29 Alaska Jackets, 27 arrived on the 1st order. It was checked upon receipt for sizes and quantities. Everything matched the invoice so the boxes were stored in my office. Another order for 2 were placed and received so the initial order was in my office until the 2nd order arrived so that everything could be sent for branding togehter When all arrived, its customary for us to remove all packaging before sending it for branding. While doing this we came across 4 x Size M jackets that had embroidery marks on, like it was branded and removed. The agents I'm working with refuses to pass my credit as they have never done branding for the logo that was on there (Neither have we done any business with the company whose logo is on the jacket) The logo appears to be the TFG group. Whether Barron has branded for them or not, I have neither. Chances are higher that one of Barrons other clients ordered these and returned them with the marks on it. I forwarded my company logo and my clients' logo which is VERY different to the one on the jackets as we received it. Feedback and a resolution will be appreciated as my client is still waiting on his jackets.