BK
Barry Kapelus Carpeting cc
Claimed Business
BK
Barry Kapelus Carpeting cc
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Bernard K
1 reviews | Active since Jan 2020
26 Feb 2024, 08:47
Marginal improvement on service
I gave 1 star on my previous review because I was extremely disappointed with the service I received. This serves to confirm that my floor was eventually redone... I can't remember the exact date...but it was eventually done after a long wait. Hence, I will upgrade my review, but cannot, unfortunately, give more than two stars as the communication (during my wait for the floor to be fixed) left a lot to be desired.
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Bernard K
1 reviews | Active since Jan 2020
26 Feb 2024, 08:47
Marginal improvement on service
I gave 1 star on my previous review because I was extremely disappointed with the service I received. This serves to confirm that my floor was eventually redone... I can't remember the exact date...but it was eventually done after a long wait. Hence, I will upgrade my review, but cannot, unfortunately, give more than two stars as the communication (during my wait for the floor to be fixed) left a lot to be desired.
0
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Bernard K
1 reviews | Active since Jan 2020
20 Nov 2022, 05:19
Pathetic service
What bad service! I hereby wish to express my complete and utter dismay with the service of Barry Kapelus Carpeting. First I had to wait 3 months, from May (when the deposit was paid) until August, when the job was actually done. During this time I spoke with Ralph on numerous occasions over the phone and in person at the store, and he always made promises which were never fulfilled. When the installation was done, the installers broke a tile in the bathroom. My wife and I spoke with Ralph in the first week of October about it and he promised to make a turn at our apartment... He never came! Less than two months after the installation, there are already signs that the floor is lifting and was obviously not fitted properly. I contacted the store on the 24th of October and spoke with Tristan/Justin (not sure of name) who promised to give Ralph the message and assured me he would get back to me. I waited 3 weeks with no response and decided to contact them on 12 November - I was promised it would be done the following week. That week just passed and lo and behold it is not done... I tried messaging them on Friday, 18 November, no reply thus far... Pathetic! Very unprofessional!
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Bernard K
1 reviews | Active since Jan 2020
20 Nov 2022, 05:19
Pathetic service
What bad service! I hereby wish to express my complete and utter dismay with the service of Barry Kapelus Carpeting. First I had to wait 3 months, from May (when the deposit was paid) until August, when the job was actually done. During this time I spoke with Ralph on numerous occasions over the phone and in person at the store, and he always made promises which were never fulfilled. When the installation was done, the installers broke a tile in the bathroom. My wife and I spoke with Ralph in the first week of October about it and he promised to make a turn at our apartment... He never came! Less than two months after the installation, there are already signs that the floor is lifting and was obviously not fitted properly. I contacted the store on the 24th of October and spoke with Tristan/Justin (not sure of name) who promised to give Ralph the message and assured me he would get back to me. I waited 3 weeks with no response and decided to contact them on 12 November - I was promised it would be done the following week. That week just passed and lo and behold it is not done... I tried messaging them on Friday, 18 November, no reply thus far... Pathetic! Very unprofessional!
0
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Melanie R
1 reviews | Active since Jan 2020
14 Jul 2020, 07:18
Barry Kapelus Carpeting
Great service from Jonathan and the team, even though they couldn't assist me with my persian rug query they happily sent me along to another supplier who could assist me and didn't just dismiss me without a referral.
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Melanie R
1 reviews | Active since Jan 2020
14 Jul 2020, 07:18
Barry Kapelus Carpeting
Great service from Jonathan and the team, even though they couldn't assist me with my persian rug query they happily sent me along to another supplier who could assist me and didn't just dismiss me without a referral.
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Melanie R
1 reviews | Active since Jan 2020
14 Feb 2020, 14:33
Customer care - top notch!
I had been searching for a particular rug for months in a specific size. I went in to the shop with not much hope I could be helped, Jonathan and Ralph went above and beyond to get me my dream rug, I didn't mind the long wait as it had to be ordered specially but it was definitely worth it!! The staff were very patient with me, I will definitely use them for my future flooring needs!
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Melanie R
1 reviews | Active since Jan 2020
14 Feb 2020, 14:33
Customer care - top notch!
I had been searching for a particular rug for months in a specific size. I went in to the shop with not much hope I could be helped, Jonathan and Ralph went above and beyond to get me my dream rug, I didn't mind the long wait as it had to be ordered specially but it was definitely worth it!! The staff were very patient with me, I will definitely use them for my future flooring needs!
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2019, 06:45
Shocking customer service Barry Kapelus
After being promised that I would receive a full refund on a carpet I took on approval, I am now waiting for almost a month for the refund to be processed. The salesperson Justin is most polite but there is no action from the finance department. SHOCKING CUSTOMER SERVICE
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2019, 06:45
Shocking customer service Barry Kapelus
After being promised that I would receive a full refund on a carpet I took on approval, I am now waiting for almost a month for the refund to be processed. The salesperson Justin is most polite but there is no action from the finance department. SHOCKING CUSTOMER SERVICE
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