Active since Oct 2016
4
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4 reviews41 months ago
FnB: misleading fee structure
FNB is not clear on their so called free ATM withdrawals. Their website sets a maximum amount of R9000 for my account, yet when I quried fees on my latest statement their bankers provide a " brochure" stating a maximum of R4000 for the same account to justify the charges. Despite my queries FNB have not yet explained the reason for this discrepancy and refuse to refund fees levied to my account. Misleading, confusing and downright disrespectful by ignoring my query. Most disappointing from a bank with a motto of "How can we help you".
132 replies
69 months ago
Telkom fibre is nothing but trouble
I was persuaded by a Telkom agent to migrate from Telkom LTE to Telkom uncapped fibre 20mbps. The fibre line was installed at the end of May this year. Since then I have had nothing but problems with my fibre connection. Problems include not being able to access my network filing system, continual buffering on YouTube and slow connections. The integrated Sim cards have no data loaded on them either after spending almost 2 hours at the Telkom store to get them. I now have no Internet at all after spending more than 3 hours being sent from pillar to post by phone, each time waiting for 20 minutes or more for a response, still without the person answering being able to help. At the last call I was told to switch off my router so that the ports can be reconfigured and then to phone back if this does not work - lo and behold it did not and I am again sitting listening to one sales pitch after the other for the past 11 minutes without an answer. I am convinced I made the mistake of my life switching to Telkom fibre!!!!!!! Who can I contact to get this issue resolved???
0 replies
82 months ago
That's better Barry Kapelus Carpeting!!
Thank you Justin and Jonathan for finally resolving my issue in such a polite manner.
0 replies
82 months ago
Shocking customer service Barry Kapelus
After being promised that I would receive a full refund on a carpet I took on approval, I am now waiting for almost a month for the refund to be processed. The salesperson Justin is most polite but there is no action from the finance department. SHOCKING CUSTOMER SERVICE
210 replies
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1 (25%)
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1 Star
2 (50%)