Refund order B13058083

I returned a damaged item I ordered from bash.I received communication that the amount of R300 will be refunded.The refund was processed on the 14th of March and on the communication the funds were said that the would reflect in my account 5-7 working days.Today 26th of March,eight days later,the fees don't reflect. What is even annoying is that I reached out to Bash and Raeesa told me if the funds do not reflect in my account by today,which is day 8(I need to reiterate the fact that it's 8 days later)I will have to send a bank statement that reflects the purchasing transaction. Can someone please tell me what the relevance of this is..money was received from me that's why the goods were sent in the first place,why should I then jump hoops by sending a bankstatement that proves the transaction took place?Where is the logic?

And in this day of technological advances,why does a simple eft take 5-7 days to reflect in my account?Hello!I didn't use a cheque that needs to clear!

So guys BASH will make you bleed and jump hoops for a messley R300 and 8 days later,you will still not have your money back.They are ******!!