An Overheated Experience: A Cold Reception at Ford Basil Green Edenvale

When I arrived at Ford Basil Green Edenvale, I asked to speak with Cindelene Botha. I explained the issues again: the oil leak, the loose oil filter, the missing *****s on the engine protective cover – all these issues had been prevalent since the service in February. Despite my comprehensive explanation, Cindelene shifted the focus towards the thermostat issue they had identified, which would require a hefty R13,000 to replace.

Cindelene was quick to blame me for not addressing these issues earlier. While I understand her point of view, I firmly believe these issues should have been detected and fixed during the original service in February. Moreover, her dismissive response towards the oil leak and loose parts suggested that they were unwilling to take responsibility for those problems.

When I brought up the roadside mechanics I had met in Paulpietersburg, she quickly dismissed their efforts, pointing out they were not Ford-certified. It's important to note, however, that despite lacking Ford certification, these mechanics were able to identify and temporarily fix an issue that was overlooked by the Ford Basil Green Edenvale team. Their intervention allowed me to complete my journey safely and without any further complications.

Given the high cost quoted for the thermostat replacement and the dismissive attitude towards the other issues, I decided not to proceed with the service at Ford Basil Green Edenvale. Instead, I resolved to seek another mechanic's opinion, hoping to find someone who could address all of my concerns adequately and professionally.

In conclusion, my experience with Ford Basil Green Edenvale was far from satisfactory. Despite Cindelene Botha's responsiveness, I felt my concerns were dismissed and the dealership's accountability was lacking. The oversight of crucial issues during the initial service, coupled with the proposed expensive thermostat replacement, led to an overall disappointing experience.

The assistance I received from the ******rtified roadside mechanics in Paulpietersburg was invaluable, providing me with a temporary fix that allowed me to safely complete my trip. Due to my overall experience, I cannot recommend Ford Basil Green Edenvale as a reliable or customer-focused service provider.