Basil Green Edenvale
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Basil Green Edenvale
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thandeka M
1 reviews | Active since Jan 2020
23 Nov 2025, 03:09
They’re are a nightmare
The worst place to go to service your car,the service agents were terrible and very rude. The worst part is that our bus came back without water in it,we found a knife in the engine and the water was leaking from a cut pipe. Very suspicious!!
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Thandeka M
1 reviews | Active since Jan 2020
23 Nov 2025, 03:09
They’re are a nightmare
The worst place to go to service your car,the service agents were terrible and very rude. The worst part is that our bus came back without water in it,we found a knife in the engine and the water was leaking from a cut pipe. Very suspicious!!
0
Replies (0)KM
Kesenogile M
1 reviews | Active since Jan 2020
12 May 2025, 10:37
Poor service at Ford
Hello Peter, I am rating 1 Star to Ford as I don't have an option of zero rating. I took my car in for Service on Friday the 9th May 2025. I have never experienced such a ********** lack of professionalism from Ford. It was an embarrassment for Ford's reputation. I left my car at 7:30AM and by 11:30AM I had not received feedback from the dealership I had to call them to find out how far were they with just a quotation. Eventually they emailed a quotation at 12. However on the quotation itself the parts that were supposed to be part of the service they didn't have them in stock. When I called in to book service I assumed that they would include them as well as I mentioned the kms for service required. At 3PM I called to find out how far were they with the service as they had not communicated with me on the progress as other dealership I am used to going to. I had to even book an Uber for myself to get back to the dealership as they couldn't send out a driver as they had promised. When I got there, they had broken my car keyholder. They gave me the vehicle and didn't show me or give me the old parts that they had taken out as other dealership do to prove service was done and new parts were used. Throughout the day I had to call and they were not bothered with their poor service. I am really disappointed in Ford as a brand I never experienced this previously with other Ford.
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Kesenogile M
1 reviews | Active since Jan 2020
12 May 2025, 10:37
Poor service at Ford
Hello Peter, I am rating 1 Star to Ford as I don't have an option of zero rating. I took my car in for Service on Friday the 9th May 2025. I have never experienced such a ********** lack of professionalism from Ford. It was an embarrassment for Ford's reputation. I left my car at 7:30AM and by 11:30AM I had not received feedback from the dealership I had to call them to find out how far were they with just a quotation. Eventually they emailed a quotation at 12. However on the quotation itself the parts that were supposed to be part of the service they didn't have them in stock. When I called in to book service I assumed that they would include them as well as I mentioned the kms for service required. At 3PM I called to find out how far were they with the service as they had not communicated with me on the progress as other dealership I am used to going to. I had to even book an Uber for myself to get back to the dealership as they couldn't send out a driver as they had promised. When I got there, they had broken my car keyholder. They gave me the vehicle and didn't show me or give me the old parts that they had taken out as other dealership do to prove service was done and new parts were used. Throughout the day I had to call and they were not bothered with their poor service. I am really disappointed in Ford as a brand I never experienced this previously with other Ford.
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Imraan A
1 reviews | Active since Jan 2020
22 Oct 2024, 20:46
Pathetic Service basil green ford
Poor pathetic service feedback , my 2019 ford 2.0 XLT double cab with 35000km yes 35000km went in 4 times in a matter off 2 months for a week to 2 at a time with a fluctuating fuel gauge fault and my vehicle was handed back to me by the service manager acknowledging the fault and insists I must report to Ford SA and after logging that fault he still hasn’t dealt with my vehicle problem nor has ford sa come back to me . It’s another 4 weeks and 3 messages later still no feedback. Should I drive my vehicle through their showroom for them to sort out as I cannot drive my vehicle becos of the fuel gauge from 600 km to 15/10 empty and back to 500 not knowing exactly how much fuel is in and he and a tech says it’s normal .
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Imraan A
1 reviews | Active since Jan 2020
22 Oct 2024, 20:46
Pathetic Service basil green ford
Poor pathetic service feedback , my 2019 ford 2.0 XLT double cab with 35000km yes 35000km went in 4 times in a matter off 2 months for a week to 2 at a time with a fluctuating fuel gauge fault and my vehicle was handed back to me by the service manager acknowledging the fault and insists I must report to Ford SA and after logging that fault he still hasn’t dealt with my vehicle problem nor has ford sa come back to me . It’s another 4 weeks and 3 messages later still no feedback. Should I drive my vehicle through their showroom for them to sort out as I cannot drive my vehicle becos of the fuel gauge from 600 km to 15/10 empty and back to 500 not knowing exactly how much fuel is in and he and a tech says it’s normal .
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Replies (0)MF
Mmabatho F
1 reviews | Active since Jan 2020
19 Aug 2024, 07:34
Feiler to Communicate
According to Frida and Jan Storbeck We must pay R500...We have more than 5 cars that we've bought and have been servicing with Basil green for years, one of our vehicles was stake on the border to be brought to South Africa and the service was skipped and all of a Monday we must R500 extra for the Bakkie that is on service plan, since 7 year working hand in hand with them we had never paid R500for skipping service, to day we must pay, no one communicated with us about this, no where it was written that we will be paying fees. we have skipped before and never paid R500
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Mmabatho F
1 reviews | Active since Jan 2020
19 Aug 2024, 07:34
Feiler to Communicate
According to Frida and Jan Storbeck We must pay R500...We have more than 5 cars that we've bought and have been servicing with Basil green for years, one of our vehicles was stake on the border to be brought to South Africa and the service was skipped and all of a Monday we must R500 extra for the Bakkie that is on service plan, since 7 year working hand in hand with them we had never paid R500for skipping service, to day we must pay, no one communicated with us about this, no where it was written that we will be paying fees. we have skipped before and never paid R500
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Warren
1 reviews | Active since Jan 2020
24 Jul 2024, 11:25
Great Sales and Servicing experience!
Roland assisted me in the purchasing of my Vehicle last yest October and the process was smooth and easy, no issues and met every expectation when buying and taking delivery of my Vehicle. I recently had to book the car in for a service and Roland again assisted in getting the car booked in the next day, when arrived in the morning i was greeted by name and taken care of from coffee to urgency. Roland also made a plan for me to get a vehicle for the service time in case my Wife went into Labour! will always take my car to Basil Green Edenvale for Services and will return for purchasing of a vehicle again and again.
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Warren
1 reviews | Active since Jan 2020
24 Jul 2024, 11:25
Great Sales and Servicing experience!
Roland assisted me in the purchasing of my Vehicle last yest October and the process was smooth and easy, no issues and met every expectation when buying and taking delivery of my Vehicle. I recently had to book the car in for a service and Roland again assisted in getting the car booked in the next day, when arrived in the morning i was greeted by name and taken care of from coffee to urgency. Roland also made a plan for me to get a vehicle for the service time in case my Wife went into Labour! will always take my car to Basil Green Edenvale for Services and will return for purchasing of a vehicle again and again.
0
Replies (0)DM
Damian M
1 reviews | Active since Jan 2020
13 Oct 2023, 13:15
Basil Green Ford - very poor service!
Very poor service. They order the wrong parts for the very cars they supposed to specialise in. They don't contact you to provide updates. When there are further delays to receiving your part, as a result of their mistake, they do not consider extending any possible courtesy. Very dissapointing.
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Damian M
1 reviews | Active since Jan 2020
13 Oct 2023, 13:15
Basil Green Ford - very poor service!
Very poor service. They order the wrong parts for the very cars they supposed to specialise in. They don't contact you to provide updates. When there are further delays to receiving your part, as a result of their mistake, they do not consider extending any possible courtesy. Very dissapointing.
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nic W
1 reviews | Active since Jan 2020
27 Jul 2023, 19:51
Bad after sales service
So here goes ,, I took my FX4 in for a service 4 months ago and after the service I noticed that the belly plates were not fitted back … so I contacted the dealership and told them of this … there reply was that they should have been fitted and could not see them around the workshop … so after all of this they agreed that it is best they replace them . I have now contacted them 20 times and months later and still no belly plates … what do I do … to top it off I had my name down for a new raptor but after all of this I will not sure if I want to with service like this … I even bought Np200s rather and a vw kombi so ford has lost out on a few sales …
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nic W
1 reviews | Active since Jan 2020
27 Jul 2023, 19:51
Bad after sales service
So here goes ,, I took my FX4 in for a service 4 months ago and after the service I noticed that the belly plates were not fitted back … so I contacted the dealership and told them of this … there reply was that they should have been fitted and could not see them around the workshop … so after all of this they agreed that it is best they replace them . I have now contacted them 20 times and months later and still no belly plates … what do I do … to top it off I had my name down for a new raptor but after all of this I will not sure if I want to with service like this … I even bought Np200s rather and a vw kombi so ford has lost out on a few sales …
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Ntando K
1 reviews | Active since Jan 2020
26 Jun 2023, 07:21
An Overheated Experience: A Cold Reception at Ford Basil Green Edenvale
When I arrived at Ford Basil Green Edenvale, I asked to speak with Cindelene Botha. I explained the issues again: the oil leak, the loose oil filter, the missing *****s on the engine protective cover – all these issues had been prevalent since the service in February. Despite my comprehensive explanation, Cindelene shifted the focus towards the thermostat issue they had identified, which would require a hefty R13,000 to replace. Cindelene was quick to blame me for not addressing these issues earlier. While I understand her point of view, I firmly believe these issues should have been detected and fixed during the original service in February. Moreover, her dismissive response towards the oil leak and loose parts suggested that they were unwilling to take responsibility for those problems. When I brought up the roadside mechanics I had met in Paulpietersburg, she quickly dismissed their efforts, pointing out they were not Ford-certified. It's important to note, however, that despite lacking Ford certification, these mechanics were able to identify and temporarily fix an issue that was overlooked by the Ford Basil Green Edenvale team. Their intervention allowed me to complete my journey safely and without any further complications. Given the high cost quoted for the thermostat replacement and the dismissive attitude towards the other issues, I decided not to proceed with the service at Ford Basil Green Edenvale. Instead, I resolved to seek another mechanic's opinion, hoping to find someone who could address all of my concerns adequately and professionally. In conclusion, my experience with Ford Basil Green Edenvale was far from satisfactory. Despite Cindelene Botha's responsiveness, I felt my concerns were dismissed and the dealership's accountability was lacking. The oversight of crucial issues during the initial service, coupled with the proposed expensive thermostat replacement, led to an overall disappointing experience. The assistance I received from the ******rtified roadside mechanics in Paulpietersburg was invaluable, providing me with a temporary fix that allowed me to safely complete my trip. Due to my overall experience, I cannot recommend Ford Basil Green Edenvale as a reliable or customer-focused service provider.
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Ntando K
1 reviews | Active since Jan 2020
26 Jun 2023, 07:21
An Overheated Experience: A Cold Reception at Ford Basil Green Edenvale
When I arrived at Ford Basil Green Edenvale, I asked to speak with Cindelene Botha. I explained the issues again: the oil leak, the loose oil filter, the missing *****s on the engine protective cover – all these issues had been prevalent since the service in February. Despite my comprehensive explanation, Cindelene shifted the focus towards the thermostat issue they had identified, which would require a hefty R13,000 to replace. Cindelene was quick to blame me for not addressing these issues earlier. While I understand her point of view, I firmly believe these issues should have been detected and fixed during the original service in February. Moreover, her dismissive response towards the oil leak and loose parts suggested that they were unwilling to take responsibility for those problems. When I brought up the roadside mechanics I had met in Paulpietersburg, she quickly dismissed their efforts, pointing out they were not Ford-certified. It's important to note, however, that despite lacking Ford certification, these mechanics were able to identify and temporarily fix an issue that was overlooked by the Ford Basil Green Edenvale team. Their intervention allowed me to complete my journey safely and without any further complications. Given the high cost quoted for the thermostat replacement and the dismissive attitude towards the other issues, I decided not to proceed with the service at Ford Basil Green Edenvale. Instead, I resolved to seek another mechanic's opinion, hoping to find someone who could address all of my concerns adequately and professionally. In conclusion, my experience with Ford Basil Green Edenvale was far from satisfactory. Despite Cindelene Botha's responsiveness, I felt my concerns were dismissed and the dealership's accountability was lacking. The oversight of crucial issues during the initial service, coupled with the proposed expensive thermostat replacement, led to an overall disappointing experience. The assistance I received from the ******rtified roadside mechanics in Paulpietersburg was invaluable, providing me with a temporary fix that allowed me to safely complete my trip. Due to my overall experience, I cannot recommend Ford Basil Green Edenvale as a reliable or customer-focused service provider.
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