KM
Kesenogile M
Active since Dec 2020
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
Refusing to REFUND DEPOSIT
Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!
0 replies
9 months ago
Unauthorised upgrade on contract
As a long standing customer at Vodacom I am extremely disappointed at the lack of willingness to help me with my contract upgrade. Not to mention that I was upgraded with a new 2 year deal to change my price plan which I have not even asked for. My contract was due in 2024 and I called in to upgrade my phone line. I have been calling since October 2024 to inquire why was this done and have been taken from pillar to post. On the the 30th May I was given a reference by Nokukhanya that my account will be credited/refunded between 14 to 21 working days. The 21 days finished on the 27th June and there is still no refund/credit on my account. I called on the 28th June and was promised a refund. I recently received a statement and my account is still charged the router I did not request an upgrade, there is still no refund or credit. Vodacom uses it's power to go into our accounts and debit these amounts *****ulently knowing that if we stop these debit orders our credit record will be affected. I am really frustrated with the poor service from Vodacom and seeking advise - please help!
162 replies
11 months ago
Refusing to Refund - Avis are ****mers!!!
I hired a Car at Avis on the 29th April 2025, I then paid the amount that was required and paid an extra amount for upsell. I returned the vehicle on the 13th May 2025. I have not received my refund back for the upsell amount till this day. I went to Centurion where I booked the vehicle and paid, they told me that it is their head office that does the refunds. I have been calling them since the 22nd May. They requested a proof of payment. I did that. Today Sandile Sehume is requesting my bank statement. They have taken me from pillar to post it is daylight *******. Please help
53 replies
11 months ago
Bullying and Harrassment at Engen Gateway
Hello Peter, I went to the station at 19:00 to pour petrol 95 full tank of R1,090.00 - I gave the petrol attendant Vusi my fleet card to pay. He checked the details on the card and asked for my kilometres, then he told me the Vehicle registration number on the card does not match the registration number on the vehicle. I got out of my vehicle to show him that it does match. He refused and afterwards called the cashier by the name of Zwelihle and he came and confirmed that in fact they do match. He told me that the station does not accept my card as the card has to have the licence number instead of the registration number. I told him that it was the first time I have had that issue as I have used the card across different petrol stations in the country and never experienced that issue. He then asked me that I should pay cash and I told him that I don't have as I never anticipated that issue in my life with the card. He also informed me that he would have to drain the petrol from my vehicle and I gladly comp**** as I would not want to leave without paying. I pleaded with him to take my details and proceed with the payment and let me go to drop off my child so that he is not stuck with me in the cold I would come back I stay 2kms away. He refused. I remained at the petrol station as I had no reason not to pay, my card has never declined. He insisted that it would. He then called his Supervisor, and that's when everything changed. He started insulting me in Zulu calling me "Nondidwa ngiyazi ne operate ka njani" They called MetroNet a security company they came with 2 cars and guns. They then called the manager and told them to proceed with the payment and the card went through. I was with a 2 year old child when all this horrific ordeal was happening. Bullying in South Africa is a serious concern and if it is happening in big brands like Engen I see it fit to bring it to your attention as the country is grappling with GBV and if companies like Engen are condoning such practices it is a real concern.
53 replies
11 months ago
Poor service at Ford
Hello Peter, I am rating 1 Star to Ford as I don't have an option of zero rating. I took my car in for Service on Friday the 9th May 2025. I have never experienced such a ********** lack of professionalism from Ford. It was an embarrassment for Ford's reputation. I left my car at 7:30AM and by 11:30AM I had not received feedback from the dealership I had to call them to find out how far were they with just a quotation. Eventually they emailed a quotation at 12. However on the quotation itself the parts that were supposed to be part of the service they didn't have them in stock. When I called in to book service I assumed that they would include them as well as I mentioned the kms for service required. At 3PM I called to find out how far were they with the service as they had not communicated with me on the progress as other dealership I am used to going to. I had to even book an Uber for myself to get back to the dealership as they couldn't send out a driver as they had promised. When I got there, they had broken my car keyholder. They gave me the vehicle and didn't show me or give me the old parts that they had taken out as other dealership do to prove service was done and new parts were used. Throughout the day I had to call and they were not bothered with their poor service. I am really disappointed in Ford as a brand I never experienced this previously with other Ford.
0 replies
19 months ago
Dishonesty at Pargo
Hello Peter. I ordered a Parcel from Herbalife; I received a message that it was delivered at Clicks Thabazimbi on the 6th September 2024 at 12:15PM. I went to the Store and was told that the parcel had not arrived. The driver had told one of the staff members at Clicks that he had made a mistake and delivered the parcel at another point. I called the number on the SMS which directed me to Herbalife and requested them to get me the numbers of the Driver so I could locate him and get my parcel. Herbalife called Pargo and Pargo told them that I had collected the parcel which was a complete lie. I told them I had not collected the parcel. Herbalife called Pargo again and they were told that the Store had misplaced the parcel which again was a complete lie. I went back to the Store and found out that Pargo had called the store to find out the numbers of where the parcel was delivered at. After 3 hours of driving back and forth seeking my parcel and calling Herbalife I did not even get an explanation or apology of what had happed but complete lies. My parcel was collected by someone else as I had already left town on the 8th September. Pargo failed to be honest with me and resulted me in not getting my parcel.
0 replies
26 months ago
Misrepresentation by Virgin Active
Hello Peter, on the 7th of June 2023, I went to Virgin Active in Centurion to inquire about my outstanding account. I was assisted by a consultant named Siya who told me to pay R1670.00 and my account would be cleared. I paid. I told him I would like to rejoin with Vitality and he told me he would subscribe me on a new contract I should pay R292.00 and pay the R1170 activation fee. At the time I didn't have the R1170 and I told him I would pay it a later stage on the 25th of June. On the 29th June I sent him a message requesting EFT details and he said he would call me back. He called me back and told me I could make arrangements to pay it in half/half and that my account was fine. On the 1st August 2023, my account was debited with R205 as my first installment. The next month on the 1st Sept they debited R940.00 I went to the club to query and the receptionist told me that Head Office made a mistake. I paid R585.00 on the 05th Sept and on the 03rd October for my Vitality to be activated. They have since been debiting R292.50 since. On the 11th February I went to the gym and told them I noticed my membership is blocked and went to inquire, they told me I owe R3121. Naledi advised me to come back the next day to see Thato who signed me on Vitality and the Membership manager. Thato came to see me and told me that they had been deducting R940 from my account which is a lie. I requested to see the manager but she refused to see me for 2 hours. Mulalo has no respect for clients. I waited for 2 hours for her to listen to my concern and she was just not interested. May you please assist.
0 replies
34 months ago
No delivery, No communication, No refund!!!
I ordered a book on 1 June 2023, I got a response on the 5th June 2023 that they are processing the order the book will be delivered in a few days. Till today the 20th no book has been received. I called on the 9th June 2023 and was taken from pillar to post by the consultant. I've never came across such ****** I wish I'd read the reviews before placing the order. This company are ****s!!!
0 replies
36 months ago
Worst customer service by Thando Ngwenya!!!
I registered a claim with Discovery Insure on the 19th April 2023 for gear 3 on a Ford Ecosprort. I was supposed to be assisted by Thando Ngwenya - the worst ever! Never bothers to communicate. The car was supposed to be towed on 24 April 2023, but was only towed on the 5th May 2023, after I made numerous calls with no response I finally got hold of her colleague who arranged towing. The car was assessed by the dealership since 5th May and submitted all documents to Thando. On Wednesday 10th May she sents an email requesting pre-inspection and told her there is no Bosch dealership in Thabazimbi as previously explained to the sales consultant. Discovery went ahead to debit my account and didn't inform me of an alternative in Thabazimbi to do the assessment. Now that the vehicle has issues they want to investigate. The car is now fixed at the dealership and now are playing hide and seek and don't want to pay. Why did they take the car in the first place to the dealership if they had issues? It's over 3 weeks now and I'm calling Thando and cannot get hold of her. I've been with Discovery insure since 2015 and this is the first horrible experience I've ever had to deal. Can someone at Discovery let me know what needs to happen to my vehicle.
53 replies
40 months ago
Non-delivery of bed within promised period
Hello Peter I bought a bed at Dial-a-Bed on the 9th January 2023 online. My order number is Order #2000072677. The post read that it would be delivered 2-3 working days. I still haven't received the bed on the 4th working day and they are sending me from pillar to post when I ask about delivery of the bed. I have been communicating with a consultant by the name of Shanene and now she is no longer responding to my emails when I ask her where my bed is. This is daylight robbery - please assist.
264 replies
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