Pargo
Claimed Business
|1.2|66 Reviews (last 12 months)|This business does not respond to reviews
Pargo
Claimed Business
|1.2
66 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Pargo
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pargo is consistently described as unreliable across nearly every service dimension. Customers report parcels stuck in transit for weeks, frequent misdeliveries, and support agents who escalate complaints without resolution. A few isolated voices praise quick local handovers and friendly pickup staff, but the dominant narrative is broken promises, lost parcels, and an inability to reach anyone with authority to fix problems.
TrustIndex
1.8
NPS Score
-82
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Pargo is consistently described as unreliable across nearly every service dimension. Customers report parcels stuck in transit for weeks, frequent misdeliveries, and support agents who escalate complaints without resolution. A few isolated voices praise quick local handovers and friendly pickup staff, but the dominant narrative is broken promises, lost parcels, and an inability to reach anyone with authority to fix problems.
The most common complaint about Pargo, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Parcels routinely sit at drop-off points or courier hubs for two to four weeks. Promised 3 to 5 day windows are missed without explanation. Repeated failed collections and indefinite transit delays are the most common complaint pattern across the review set.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I am extremely disappointed with the service I’ve received from Pargo regarding a delayed parcel that still has not been located or delivered. The parcel exceeded the estimated delivery timeframe, and only after repeated follow-ups was the matter escalated for investigation. I was later informed that the courier team is “actively searching” for the parcel because recent scans could not determine its location. As a seller, this situation has negatively affected both my business and my customer relationship. The lack of proactive communication and delayed escalation has been frustrating and stressful. There is still no clear resolution or confirmed update on where the parcel is. I hope Pargo improves its tracking, escalation process, and communication with customers to prevent situations like this in future.
1 reviews | Active since May 2026
I am extremely disappointed with the service I’ve received from Pargo regarding a delayed parcel that still has not been located or delivered. The parcel exceeded the estimated delivery timeframe, and only after repeated follow-ups was the matter escalated for investigation. I was later informed that the courier team is “actively searching” for the parcel because recent scans could not determine its location. As a seller, this situation has negatively affected both my business and my customer relationship. The lack of proactive communication and delayed escalation has been frustrating and stressful. There is still no clear resolution or confirmed update on where the parcel is. I hope Pargo improves its tracking, escalation process, and communication with customers to prevent situations like this in future.
1 reviews | Active since Feb 2026
Dont use them. I sent two parcels from Clicks Douglasdale on 24 April both headed for the same pick up point. The one parcel arrived but the other one hasnt. I have been chasing for weeks to find out what is going on as on the tracking it says it is still with the courier. The keep telling me its been escalated but they never get back to me and when I log a ticket on support, the keep closing the ticket saying its been resolved. It hasnt been resolved and they are making no effort to find the parcel and when I say I want compensation for the parcel they blame the courier. First time I have used them and it is the last. There is no customer service. They really dont care that your parcel has been lost
1 reviews | Active since Feb 2026
Dont use them. I sent two parcels from Clicks Douglasdale on 24 April both headed for the same pick up point. The one parcel arrived but the other one hasnt. I have been chasing for weeks to find out what is going on as on the tracking it says it is still with the courier. The keep telling me its been escalated but they never get back to me and when I log a ticket on support, the keep closing the ticket saying its been resolved. It hasnt been resolved and they are making no effort to find the parcel and when I say I want compensation for the parcel they blame the courier. First time I have used them and it is the last. There is no customer service. They really dont care that your parcel has been lost
1 reviews | Active since Jan 2022
0/5 Stars. Pargo is the most *********** business I’ve dealt with. 09 Apr 2026: Collected my Clicks parcel. Completely wrong item inside. Seller confirmed error was on Pargo’s side. Reported same day. Sent all images/details 10 Apr. Since then: delays, contradictions, zero accountability. 13 Apr: “Investigating.” 14 Apr: “Escalated to senior management” — despite being told it was already escalated. 20 Apr: Pargo promised courier would retrieve correct item & contact me in 1–3 working days to deliver mine + collect wrong parcel. It’s 25 Apr. Nothing happened. Deadline breached. No call, no delivery. Multiple follow-up calls = no feedback. Last call: put on hold, then disconnected. Promised callback never came. Asked for a manager “in a meeting,” no help offered. 16 days, no resolution, broken promises, hung up on. Pargo, the most *********** business I've encountered.
1 reviews | Active since Jan 2022
0/5 Stars. Pargo is the most *********** business I’ve dealt with. 09 Apr 2026: Collected my Clicks parcel. Completely wrong item inside. Seller confirmed error was on Pargo’s side. Reported same day. Sent all images/details 10 Apr. Since then: delays, contradictions, zero accountability. 13 Apr: “Investigating.” 14 Apr: “Escalated to senior management” — despite being told it was already escalated. 20 Apr: Pargo promised courier would retrieve correct item & contact me in 1–3 working days to deliver mine + collect wrong parcel. It’s 25 Apr. Nothing happened. Deadline breached. No call, no delivery. Multiple follow-up calls = no feedback. Last call: put on hold, then disconnected. Promised callback never came. Asked for a manager “in a meeting,” no help offered. 16 days, no resolution, broken promises, hung up on. Pargo, the most *********** business I've encountered.
1 reviews | Active since Jun 2025
The driver lost my parcel. They blamed it on the clicks waterfall corner for not handling the package appropriately. It’s been over 2 months since this matter has been ongoing and I still find myself begging, sending multiple emails just so they can pay me the money I’m owed. Their communication is poor, very poor and honestly I’m coming to accept that my product, my money and my time are gone and there’s nothing I can do about it. I was referred to an accounts manager by the name of Tyler Christians who I’m supposed to be in communication with regarding the Goodwills claim and incident report. Haven’t heard from for over a week, and trust me I did follow up. In summary, this is easily top two WORST courier services in the country. And this isn’t even my first incident with them. Curse my patient heart.
1 reviews | Active since Jun 2025
The driver lost my parcel. They blamed it on the clicks waterfall corner for not handling the package appropriately. It’s been over 2 months since this matter has been ongoing and I still find myself begging, sending multiple emails just so they can pay me the money I’m owed. Their communication is poor, very poor and honestly I’m coming to accept that my product, my money and my time are gone and there’s nothing I can do about it. I was referred to an accounts manager by the name of Tyler Christians who I’m supposed to be in communication with regarding the Goodwills claim and incident report. Haven’t heard from for over a week, and trust me I did follow up. In summary, this is easily top two WORST courier services in the country. And this isn’t even my first incident with them. Curse my patient heart.
1 reviews | Active since Oct 2011
Parcel Reference Number: PAR*** has been in transit for nearly three weeks, which is completely unacceptable. My experience with Pargo has been extremely disappointing and frustrating. I have made several attempts to get an update on my parcel, but there has been little to no communication, and the parcel still has not been delivered. A delay of this length, without any proactive updates or clear explanation, reflects very poorly on the level of service being provided. As a customer, I expect transparency, timely delivery, and basic communication, none of which have been met in this case. I am requesting urgent intervention to locate my parcel and ensure delivery without any further delays.
1 reviews | Active since Oct 2011
Parcel Reference Number: PAR*** has been in transit for nearly three weeks, which is completely unacceptable. My experience with Pargo has been extremely disappointing and frustrating. I have made several attempts to get an update on my parcel, but there has been little to no communication, and the parcel still has not been delivered. A delay of this length, without any proactive updates or clear explanation, reflects very poorly on the level of service being provided. As a customer, I expect transparency, timely delivery, and basic communication, none of which have been met in this case. I am requesting urgent intervention to locate my parcel and ensure delivery without any further delays.
1 reviews | Active since Aug 2009
Dropped parcel off at Clicks Flamingo Square, Table View, 10 April. 6 days later, parcel has still not been picked up for delivery!! 16 April 2026
1 reviews | Active since Aug 2009
Dropped parcel off at Clicks Flamingo Square, Table View, 10 April. 6 days later, parcel has still not been picked up for delivery!! 16 April 2026
1 reviews | Active since May 2024
Over a month ago, I sent a parcel via Pargo which was incorrectly delivered to my buyer. Since then, I have followed up almost daily and have only been told the issue is being “escalated,” with no resolution. This has now put me in a position where I cannot refund my customer through Yaga, impacting both my small business and my buyer’s experience. I would advise not to use Pargo they have no customer service and no professionalism. I have never experienced such horrible service
1 reviews | Active since May 2024
Over a month ago, I sent a parcel via Pargo which was incorrectly delivered to my buyer. Since then, I have followed up almost daily and have only been told the issue is being “escalated,” with no resolution. This has now put me in a position where I cannot refund my customer through Yaga, impacting both my small business and my buyer’s experience. I would advise not to use Pargo they have no customer service and no professionalism. I have never experienced such horrible service
Pargo has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 66 reviews in the last 12 months. Hellopeter has tracked Pargo across 407 total reviews. How is the TrustIndex calculated? →