SM
Sharon M
Active since Oct 2011
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Absolutely Unacceptable Hygiene Standards at Mugg & Bean Montecasino
I had one of the most traumatic experiences of my life at Mugg & Bean Montecasino on 10 December 2025 around 15:00. I ordered a chai latte and ended up with a ****roach INSIDE my drink, it was already in my mouth before I realised what it was. I have been vomiting since, and the feeling of it scratching the inside of my mouth is something I cannot get over. This has been extremely distressing. What concerns me even more is the behaviour of the staff and management. When I reported the issue, they made me feel as though I was overreacting. The manager offered only a casual “sorry”, with no urgency, no accountability, and no proper response to a very serious hygiene breach. This raises major questions about food safety standards at this branch, and potentially others. I believe this incident poses a real public health risk, and I feel it is important for the public to be made aware so that appropriate measures can be taken.
0 replies
8 months ago
Unreliable Systems and Poor Support...Not Recommended
My daughter was supposed to write the IsiZulu cycle test today, but struggled to log in to the Invigilator App and ran out of time as a result. Despite sending screenshots and evidence to the support coach and tech team, the school blames the student instead of acknowledging issues with their systems’ capacity to handle multiple logins at once. The support from coaches is inconsistent and unhelpful, and learners are penalized for problems beyond their control. Delays in communication make resolving issues even harder. This treatment is unfair, demoralizing, and not what you expect from a professional online school. I cannot recommend enrolling your child here.
0 replies
12 months ago
UCT Online High School – Deeply Disappointing and Unprofessional
I am extremely disappointed with UCT Online High School and how it has handled my daughter’s assessments and grading. Despite submitting her English Cycle Test, Technology Assessment, and Isizulu Formal Assessment on time, she was given a zero for all three. In the case of the English Cycle Test, she experienced technical issues and immediately reached out to her Support Coach and Technical Team, who offered to assist. Unfortunately, the wrong answer sheets were uploaded on her behalf. For the Technology Assessment, she and other learners faced submission errors due to the system hanging, and the school had officially extended the deadline to allow resubmissions — which she did on time. For the Isizulu Formal Assessment, the system marked her as “timed out,” even though the submission is clearly visible on the Online Campus as submitted before the deadline. We submitted appeals with all relevant information and evidence, but the school refused to amend the grades. This complete lack of accountability and empathy is unacceptable, especially in an academic environment that should be supporting learners, not punishing them for issues beyond their control. The systems are unreliable, and the response from the school has been dismissive. This has negatively impacted my daughter’s confidence and motivation, despite her putting in significant effort. It is heartbreaking to see a school ignore its technical failures and penalize learners unfairly. UCT Online High School has failed us. I will be seeking a better and more professional learning environment for my child. I do not recommend this school to any parent who values fair treatment, academic support, and ethical conduct.
174 replies
17 months ago
Quick Movers Removals - Disappointing Experience
We recently used Quick Movers Removals for our move on 2nd November 2024. While their team handled most of the move well, a major issue arose when one of their staff accidentally broke a hanging light fixture in the dining room of our new rental property. As renters, we’re responsible for maintaining the property, so our landlord has requested that the moving company cover the repair costs. We reached out to Quick Movers immediately, providing photos of the damage as evidence. Unfortunately, they have been unresponsive to our messages and emails, completely ignoring our requests for assistance. This lack of communication has added stress to an already challenging situation. While we appreciated their help with the move itself, their unwillingness to address or acknowledge the damage they caused is disappointing and unprofessional. I would not recommend Quick Movers Removals if you’re looking for a company that takes accountability and values customer service.
0 replies
60 months ago
Bad Customer Experience
I bought the rain SIM Card in March 2021. I paid R479 and tried to activate it...unfortunately the SIM Card refused to work. I called RAIN to inform them about rhe issue and I was told that the SIM card is faulty and must have been damaged by the courier company. I asked them to cancel the SIM card and refund me. It took almost a month to get my R479 refund. After paying back my R479, they decided to debit R139,06 from my account beginning of April. It's more than a month now, and they haven't paid back my money. What's frustrating is that they open a case number, and close it the next day without providing you with an update or resolving the issue. I have been with other service providers before, I have never experienced such a horrific customer experience/service. It's the worst.
53 replies
62 months ago
Bad customer experience/service
I ordered the rain simcard online and paid immediately...this was on the 28th February 2021. I waited the whole week to receive my simcard from REM courier company...this was my first issue. My biggest issue now, is that I'm stuck with the simcard I cannot use, when I insert it on my device...it says there's no network. Their customer service is unreachable, since they only work from Monday to Friday (08:00 - 17:00). I have paid R479 for nothing...I cancelled my contract with another service provider thinking that rain was better. Joining rain was the biggest mistake...I really regret this decision. The sooner I cancel with them, the better. Please stay away...other service providers are better...at least you can reach them after hours and on Saturday and Sunday. Their customer experience is the worst.
56 replies
66 months ago
RCS/Edgars Account Rip-Off
Before RCS took over Edgars, my account balance was R0, I had paid up my account in full and even requested them to cancel my Club Membership Subscription...which was done in August 2020. In September and October 2020, RCS decided to reinstate my Club Membership and billed me for two months. I called them numerous times trying to find out what is happening, I was told to send and email as proof and I did (I sent more than five emails to them in the past week). But what is frustrating is that no one is responding to my emails. When I call their customer service, they put me on hold forever until my airtime is finished. I decided to go to the Edgars store in Sandton, and I was informed by a consultant at customer service that Edgars no longer have access to the system to view customers statements and account information, RCS now has full access and control of customers' accounts. The consultant tried to get hold of RCS on my behalf to resolve this issue, but unfortunately she was also put on hold for more than an hour. This is very frustrating and unacceptable. Everyday I am contacted by this debt collection company, telling me that my Edgars account is in arrears. I tell them over and over that I do not owe Edgars and that I paid my account in full. They do not care and keep on calling me every single day. I've had this account with Edgars for more than 10years, without any issues. Now, since RCS took over and messed up everything....I am so disappointed and frustrated. I want to close this account as soon as possible. Unfortunately, I am unable to do this because RCS is out of reach and playing games with us. What's sad is that I am not the only one that is frustrated, there's a very long list of unhappy customers at the moment. RCS is not capable of providing the same customer service that Edcon used to provide, in the past my queries were resolved on time. The sooner I close this account the better.
0 replies
105 months ago
Why are you ignoring your customers? You are damaging your brand.
I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from Woolworths regarding my online order which was not delivered. All I want if for Woolworths to pay back the money for the online purchase which I did not receive, "apparently" the reason for this is that the truck that was supposed to deliver my order was hijacked. I am dissapointed about not receiving my order, but have made peace with it. What is annoying me now is that Woolworths is ignoring my requests and do not bother to update me. Even taking the time to write this complaint, is an inconvenience for me. Going through some of the complaints and comments about Woolworths on HelloPeter makes me wonder whether Woolworths cares about its brand’s reputation or not. Does Woolworths really know the importance of building and maintaining a positive brand? Clearly, the comments I am reading on HelloPeter shows the opposite. If Woolworths knows the importance of building a strong brand, it wouldn’t have complaints that are still outstanding since early August 2017. What is even worse is that Woolworths does not even bother to respond to the complaints of its customers - some of which have been loyal to the brand for years. Hearing a customer saying "No response since 21st August 2017 – today is 5th September 2017", "No feedback Received", and "Woolworths Online Nightmare", lives a sour and bad taste in any potential customer’s mouth, and is definitely worrying to their current customers – who are probably wondering when is this bad service going to affect them. Perhaps it is currently affecting them and they do not know how to deal or handle this. Woolworths is one of the leading retailers and it is probably aware of this fact. For this reason, Woolworths is comfortable with who it is and how it runs its business. But, the question that Woolworths should ask itself at this point in time, is - How long will it sustain its business for if it continues with this kind of reputation? @Woolworths let me educate you in case you did not know or you have forgotten. A good reputation leads to more customers and further business growth, whereas on the other hand, a bad reputation will DEFINITELY damage your brand – sometimes beyond repair. This is what other big companies have already experienced and had to close doors/business. Is Woolworths prepared to take this risk, losing its loyal customers and its business? @Woolworths do not ignore your customers complaints, hear their voices, and do something about it.
0 replies
105 months ago
Why are you ignoring your customers? You are damaging your brand.
I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from Woolworths regarding my online order which was not delivered. All I want if for Woolworths to pay back the money for the online purchase which I did not receive, "apparently" the reason for this is that the truck that was supposed to deliver my order was hijacked. I am dissapointed about not receiving my order, but have made peace with it. What is annoying me now is that Woolworths is ignoring my requests and do not bother to update me. Even taking the time to right this complaint, is an inconvenience for me. Going through some of the complaints and comments about Woolworths on HelloPeter makes me wonder whether Woolworths cares about its brand’s reputation or not. Does Woolworths really know the importance of building and maintaining a positive brand? Clearly, the comments I am reading on HelloPeter shows the opposite. If Woolworths knows the importance of building a strong brand, it wouldn’t have complaints that are still outstanding since early August 2017. What is even worse is that Woolworths does not even bother to respond to the complaints of its customers - some of which have been loyal to the brand for years. Hearing a customer saying "No response since 21st August 2017 – today is 5th September 2017", "No feedback Received", and "Woolworths Online Nightmare", lives a sour and bad taste in any potential customer’s mouth, and is definitely worrying to their current customers – who are probably wondering when is this bad service going to affect them. Perhaps it is currently affecting them and they do not know how to deal or handle this. Woolworths is one of the leading retailers and it is probably aware of this fact. For this reason, Woolworths is comfortable with who it is and how it runs its business. But, the question that Woolworths should ask itself at this point in time, is - How long will it sustain its business for if it continues with this kind of reputation? @Woolworths let me educate you in case you did not know or you have forgotten. A good reputation leads to more customers and further business growth, whereas on the other hand, a bad reputation will DEFINITELY damage your brand – sometimes beyond repair. This is what other big companies have already experienced and had to close doors/business. Is Woolworths prepared to take this risk, losing its loyal customers and its business? @Woolworths do not ignore your customers complaints, hear their voices, and do something about it.
0 replies
105 months ago
NO Delivery - Online Order
I have ordered a pair of shoes (Product Code: Shannon Shootie - ********** 748441, Order No: o ********** 79) on the 21st July 2017. I was expecting the order to be delivered at Woolworths in Sandton City (Johannesburg) on the 28th July 2017, which was more than a month ago. I have been following up with their Call Centre and was told by the Representative that the truck that was transporting my order got hijacked on its way to deliver. I was then told that Woolworths will reimburse me as the shoes that I have ordered are out of stock. It's more that 1-month and I have not received my order and I have not received a refund (Reimbur*****t). The biggest problem that I have is that if I don't call them to follow-up, they do not bother to give me an update - this clearly shows that they do not care. I do not like online shopping at all, but because I CONSIDERED Woolworths to be a reliable brand (one that I have been loyal to for years), I didn't think something like this would happen. I am passionate about branding and Public Relations, I know how crucial it is for brands to look after their clients in order to remain strong and keep growing. But the service that I am receiving and the overall experience, has left a bad taste in my mouth. I am now starting to share this experience with my family, friends, and acquaintance - who are also sharing this with the people that they know. Even though their brand is strong, this experience is *****ing the Woolworths brand. All that I am asking for is to deliver my order, or refund me the R999 that I have paid for this undelivered order.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
13 (92.85714285714286%)