NK
Ntando K
Active since Nov 2019
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Avoid This ISP: My Real Experience with Delayed Fibre Activation, Poor Communication and Refund Runaround in South Africa
As someone who works in SEO and depends on a reliable internet connection to earn a living, I do not take connectivity lightly. Unfortunately, my recent experience with this ISP has been a complete failure and should serve as a warning to anyone considering them. I recently moved into a new apartment that already has fibre installed. All I needed was a simple activation. With a strict deadline, I needed the connection live within two days. I decided to try a smaller and relatively unknown provider, assuming they would be more responsive and motivated to deliver good service. That assumption was a mistake. From the beginning, communication was poor. I dealt with a representative named Dyllon Agulhas, who took an unreasonable amount of time to respond to basic questions. When I asked if this slow response time was standard, he told me he was chatting to multiple people. While that may be true, it is not something you tell a potential customer and it immediately raised concerns about their service capacity. Despite these early warning signs, I proceeded with the order. I was informed that cancelling would result in a connection fee, which I accepted based on the expectation that the service would be delivered within a reasonable timeframe. Less than 24 hours after making payment, I followed up for progress. Once again, responses took hours, and it felt like I was being ignored. By the time my deadline arrived on the 1st, there was still no clear progress or confirmation. I then signed up with another ISP. They completed the process and got me connected before this company could even respond to my query. At that point, I requested a refund. Instead of resolving the matter, I received a generic message stating that my request had been transferred to the Retentions Department, with no urgency or real acknowledgment of the situation. To be clear, I have already paid another provider who delivered the service on time. There is no reason for me to continue with this ISP. Delaying my refund only reinforces the impression of poor service and questionable practices. Key Issues: Extremely slow and inconsistent communication Unprofessional customer interaction Failure to meet basic delivery expectations Delayed and unclear refund handling No urgency despite clear customer deadlines Final Thoughts: There is a common belief that larger ISPs can be impersonal or profit-driven. That may be true, but they at least have systems in place to deliver and retain customers. In this case, choosing a smaller provider resulted in worse service, not better. Lesson learned: Never make payment without clear confirmation of delivery timelines. Recommendation: Avoid this provider if your time, money, and productivity matter.
0 replies
23 months ago
FNB's Organizational Failures Outweigh Great In-Branch Service
I am a regular customer at the FNB branch located in Greenstone Mall, and I have always appreciated the excellent service provided by the tellers there. They are patient, attentive, and consistently go the extra mile to assist me with my banking needs. Unfortunately, my positive experience at the branch is overshadowed by significant issues with FNB as an organization. Unresolved Insurance Agreement Issues I have an agreement with FNB that my FNB insurance is supposed to cover my monthly credit card and overdraft facilities. This arrangement was functioning smoothly for months. However, this month, I have been receiving calls at least twice a day informing me that my credit card payment has not been made, although my overdraft payment has. This inconsistency is causing me undue stress and inconvenience. Account Suspension and Restricted Access to Funds My second major complaint is regarding the accessibility of my funds. I received a tax return from SARS this morning, but I am unable to access the funds because my account is suspended or blocked. When I visited the branch to resolve this issue, I was told that they could not unblock the account until they confirmed that the funds from SARS had cleared. This explanation does not make sense to me. The funds have cleared, so why is my access still restricted? Inadequate Support and High Costs Moreover, I am frustrated by the overall cost of maintaining an account with FNB, especially since I am currently unemployed and desperately need access to my money. I even tried using the chat function on their app to seek help, but I am still waiting for a response. Given these ongoing issues and the lack of adequate support, I am seriously considering closing my account with FNB. The organizational inefficiencies and high costs far outweigh the benefits of the excellent service provided at the branch. At this point, I am left wondering why I continue to bank with FNB.
1 reply
24 months ago
Why does Discovery use DSV?
Unbelievable. They call me, when i call back with my own airtime, the call center agent drops the call after telling me to hold. I will not be accepting the parcel especially since I am not the client. I am just the recipient. Discovery Bank do better.
3 replies
27 months ago
Mweb is a **** and useless
No internet for 24 hours. Call center waited for 1:30 hours. Don't bother
0 replies
29 months ago
Beware of First National Bank (FNB) - Private Client Banking a ****!
I am writing this review to share my terrible experience with First National Bank (FNB), specifically regarding their Private Client Banking service. I strongly advise against falling for the promises made by this bank, as their so-called "Private Client Banking" turned out to be nothing more than a **** with exorbitant fees and unfulfilled commitments. I was initially lured in by a representative who claimed to be my private banker, promising personalized attention to all my banking needs. However, the reality was far from what was promised. The representative convinced me to opt for a credit card instead of a loan and urged me to get an overdraft facility due to car issues costing me thousands of rands. As a responsible customer, I insisted on insuring these financial products. Shockingly, during our conversations, not once did the representative mention a waiting period for the insurance to become valid. The consequences of this omission became apparent when, just 2.5 months after the policy commenced (or rather, when I started paying for the policies), I lost my job. Facing financial difficulties, I reached out to all my creditors, including First National Bank, expecting support as I had diligently paid for insurance. To my dismay, while other banks like ABSA and NEDBANK promptly approved my claims without any issues, FNB declined my claim, citing a technicality – the waiting period of 3 months. What baffles me is that I had paid for the insurance for more than the stipulated waiting period. Despite being retrenched within the initial 3 months, my payments extended beyond that period. It is extremely unfair for FNB to use such technicalities to decline claims, especially when customers have fulfilled their end of the bargain. Currently in the process of job interviews, I find myself stuck with this soulless institution. I would strongly caution against banking with First National Bank. In my experience, other banks offered better loan offers and credit limits, making FNB appear as nothing more than predatory in their practices. I believe that if other banks improve their service quality, FNB would undoubtedly lose clients in droves. My recommendation: steer clear of First National Bank, unless you want to be subjected to unfair policies, unfulfilled promises, and a banking experience that leaves much to be desired.
2 replies
36 months ago
An Overheated Experience: A Cold Reception at Ford Basil Green Edenvale
When I arrived at Ford Basil Green Edenvale, I asked to speak with Cindelene Botha. I explained the issues again: the oil leak, the loose oil filter, the missing *****s on the engine protective cover – all these issues had been prevalent since the service in February. Despite my comprehensive explanation, Cindelene shifted the focus towards the thermostat issue they had identified, which would require a hefty R13,000 to replace. Cindelene was quick to blame me for not addressing these issues earlier. While I understand her point of view, I firmly believe these issues should have been detected and fixed during the original service in February. Moreover, her dismissive response towards the oil leak and loose parts suggested that they were unwilling to take responsibility for those problems. When I brought up the roadside mechanics I had met in Paulpietersburg, she quickly dismissed their efforts, pointing out they were not Ford-certified. It's important to note, however, that despite lacking Ford certification, these mechanics were able to identify and temporarily fix an issue that was overlooked by the Ford Basil Green Edenvale team. Their intervention allowed me to complete my journey safely and without any further complications. Given the high cost quoted for the thermostat replacement and the dismissive attitude towards the other issues, I decided not to proceed with the service at Ford Basil Green Edenvale. Instead, I resolved to seek another mechanic's opinion, hoping to find someone who could address all of my concerns adequately and professionally. In conclusion, my experience with Ford Basil Green Edenvale was far from satisfactory. Despite Cindelene Botha's responsiveness, I felt my concerns were dismissed and the dealership's accountability was lacking. The oversight of crucial issues during the initial service, coupled with the proposed expensive thermostat replacement, led to an overall disappointing experience. The assistance I received from the ******rtified roadside mechanics in Paulpietersburg was invaluable, providing me with a temporary fix that allowed me to safely complete my trip. Due to my overall experience, I cannot recommend Ford Basil Green Edenvale as a reliable or customer-focused service provider.
0 replies
37 months ago
A Cascade of Complications with ABSA: The Downhill Journey in Trust and Service
To say that my experience with ABSA has been disappointing would be a gross understatement. I find myself utterly dismayed by the absolute lack of professionalism and trust that this company has shown. Despite having prior negative experiences, I had chosen ABSA for managing my financial accounts, namely a credit card and a loan account. Due to my distrust and suspicion surrounding their service, I opted for making direct deposits towards my accounts. The first hint of trouble surfaced when my pay date coincidentally fell on a public holiday. I had proactively reached out to ABSA, asking for a slight adjustment in my payment schedule. I had proposed a reasonable solution - to make my payments on the 2nd of the month instead. While the credit card division appeared to understand my predicament and agreed to the arrangement, the loan division, after initial assurances, proved to be the polar opposite. They are not only ruining my credit score but also breaching the trust I had put into their service. As a customer, I expected at least a minimal level of understanding and cooperation from ABSA, especially when I was the one making efforts to ensure that my payments were not delayed. But their reaction was far from understanding. The final straw was the appalling treatment by their collections agents. On two separate occasions, I was shown the crude reality of ABSA's customer service. The agents not only failed to address my concerns but also hung up on me, blatantly showing me what they think of my business. This experience has left a sour taste in my mouth. It is not just the damage to my credit score, but the blatant disrespect and unprofessionalism that I have faced that has left me deeply unsatisfied. I would advise anyone considering ABSA to weigh their options carefully before committing. Trust is key in financial dealings, and unfortunately, ABSA seems to have lost sight of that.
1 reply
37 months ago
Navigating Discovery Health's Bureaucratic Labyrinth: An Unending Odyssey of Disappointment
I write this review with a heavy heart, fraught with frustration, in hopes that my tale will serve as a cautionary reminder for others. I have grappled with Discovery Health's convoluted system since January 2023, and after five arduous months, my struggle has still not culminated in the resolution of my issue. My experience with Discovery Health has been reminiscent of trudging through a labyrinthian nightmare; a sequence of repeated, relentless, and needless signing of documents via the e-signature application Docu-sign. I find myself ensnared in an infinite loop of bureaucracy and ineffective communication, having signed the same form, not once or twice, but an astounding five times, and with no result to show for it. I’ve been forced to stand on the sidelines, sick and without proper medical aid, while battling their broken system. Despite my clear and reasonable communication with a call center agent, I found no understanding or compromise. Instead, I was met with yet another request to sign the same form I had already signed five times before. This felt like a cold and indifferent shirking of responsibility, a clear demonstration of their flawed system, and frankly, a reflection of their lackadaisical attitude towards their clients. My patience and tolerance have dwindled down to non-existence, pushing me to the point where I'd rather forfeit medical aid entirely than deal with Discovery Health. I am actively seeking alternatives, and have voiced my concerns and experiences to my HR department. The exorbitant cost of their services only adds salt to the wound, as the value delivered is pitifully inadequate. I urge anyone who is considering engaging with Discovery Health to consider my experience as a bleak preview of what might await. A company that exhibits such a profound lack of responsibility and an ineffective, frustrating system does not warrant your trust or your hard-earned money. In conclusion, Discovery Health's tagline should perhaps be rewritten as 'Discover Endless Hassles'. You are advised to steer clear, if you value your peace of mind and expect any semblance of competent service.
2 replies
37 months ago
Beware of Home-connect: A Disappointing Experience with Unresolved Issues
I have been a customer of Home-connect for the past six months, and I must say that my experience has been nothing short of disappointing. I am writing this review to share my experience and make others aware of the potential issues they may face with this company. I subscribed to a Fiber internet plan with a promise of 200 Mbps upload and download speed. However, the highest speed I have ever received is 100 Mbps on both. This is a major concern for me, especially since I work from home and rely heavily on a stable, high-speed internet connection. I have contacted Home-connect three times regarding this issue, but they have failed to provide any resolution. Each time I call, they ask me to perform a speed test and send the results, but they have never addressed the issue from the first test I sent. It feels as if they are not taking my concerns seriously, and it is incredibly frustrating. In my opinion, Home-connect is in breach of contract, as I am paying for a service that I am not receiving. I believe I am entitled to a refund for the difference in service price for the past few months or an immediate release from my month-to-month contract so that I can find another Internet Service Provider (ISP) as soon as possible. I understand that companies usually require a 30-day notice for contract termination, but I don't see why I should be held to this when Home-connect has failed to deliver the service they promised. They have not provided any reasonable support or resolution to my issue, despite multiple attempts from my end. In conclusion, I urge potential customers to be cautious when considering Home-connect as their ISP. The company has failed to meet their promises and has left me with a subpar service that has affected my work from home experience. I expect Home-connect to either refund the difference in service price for the past few months or let me out of my contract immediately so I can find an ISP that meets my needs.
1 reply
42 months ago
Now I know why no one in my circle uses ABSA
I cant wait to to pay there credit card off and shut it down. It gets blocked every time I tap or use it, with exception of the day I reactivate.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
20 (95.23809523809524%)