MF
Mmabatho F
Active since May 2021
30
Reviews
0
Industries
Reviews
30 reviews9 months ago
paid up account
I am writing to formally express my frustration regarding the continuous calls and SMSes I have been receiving from MBD on your behalf. I have fully paid the account in question, and to my surprise, it was closed without my consent. Your failure to communicate this payment status to MBD is both unacceptable and irresponsible. This ongoing harassment over a settled account is not only distressing but also a violation of my rights as a consumer. I will not tolerate further harassment regarding this matter. I therefore request the following, urgently: 1. A formal paid-up letter confirming that my account has been fully settled. 2. Immediate communication with MBD to update them accordingly and to cease all further contact with me. Kindly treat this request with the urgency it deserves.
0 replies
9 months ago
Harassment
I am writing to formally notify you that the Identity account in question has been fully paid. Your continued attempts to add interest or pursue this matter are both inappropriate and unjustified. It is your responsibility to verify payment status with Identity before taking further action. Failing to do so, and instead choosing to harass me with repeated communication, is unacceptable and constitutes harassment under the relevant consumer protection laws. I request that you: • Cease all communication with me regarding this settled account. • Provide written confirmation that this matter is closed on your end. • Remove any inaccurate interest or charges you have added. Should this harassment continue, I will be left with no choice to contact my lawyers
53 replies
14 months ago
POOR CUSTOMER SERVICE
I have a huge problem with people who think they know law batter than us, I have sent MBD and Email requesting for my statement to make the payment as i have realized that they have tendency of increasing the initial amount to there amount, Please explain to me why it has a deference of R407? With my understanding R500 - R1743.41 = R1243.41 So how did we get to R1336.40? i called this morning at 9:45 to speak to Nhlanhla who was unsure with my request to put me through an old rude lady called Kedibone who told the Emails turn round time is 48hr yet when you ask about statement they respond with in an hour... i need a clear explanation as to how much did we get to that amount as my invoice from the shop states R1243.41, and again please STOP SEND ME EMAILS ON MY WORK EMAIL AS YOU SEE MY EMAIL ...
142 replies
16 months ago
Poor Service department
The customer Service is very poor, the Np200 was brought in for Suspension and Service in October and already we uncounted - Petrol can be smelled around bakkie while running - Suspension producing rattling sounds while driving over potholes - Brakes need to be inspected because you need to press pedal a little bit harder than normal in manner to start braking when we requested Verusho to check the car, she told us that she is fully booked and there is nothing she could do and that we took to long bring the car, the is always stories with her, also when the car saw bout it had the Immobilizer that was never fixed as they would tell us that dont see problem with car, we had to fix the immobilizer our selves... Nissan Bruma never fix the problem the car has, never assist customer and treats customer bad
0 replies
18 months ago
POOR CUTOMER SERVICE
poor customer service from a Tendani at Telkom Alberton, she did an upgrade for us and never asked is if we need the sim card or not, now we sitting with a phone that doesn't work with no sim card.... whether it is upgrade or not, Telkom must provide us with a new sim card, we cant be paying R200 once off with no new sim card... i need a sim card and i wont pay for an upgrade that was for data to calls and still use the 4 years sim..
0 replies
18 months ago
Poor listening skills and poor understanding to request
I just spoke to there consultant to tell her that I full payment will be done monthend of November and she told me that will not be possible, I been making arrangements with other debit a month before and I was never told that it is not possible now my issue is you call me and I respond to your request and the disrespect that comes with the that comes it… the reason why people don’t respond to this calls
106 replies
20 months ago
Feiler to Communicate
According to Frida and Jan Storbeck We must pay R500...We have more than 5 cars that we've bought and have been servicing with Basil green for years, one of our vehicles was stake on the border to be brought to South Africa and the service was skipped and all of a Monday we must R500 extra for the Bakkie that is on service plan, since 7 year working hand in hand with them we had never paid R500for skipping service, to day we must pay, no one communicated with us about this, no where it was written that we will be paying fees. we have skipped before and never paid R500
0 replies
21 months ago
False advertising
Poor location, no customers service, false advertising and over charging customers online I payed R1800 on a local area where else it is a 180 per night
0 replies
26 months ago
POOR Customer Service
We took my car in to be fixed at Hyundai Meadowdale, they had no pats and had to order the part for us, with no communication as to what is going with the part No ETA, every time you call you will be told the next day we will call you...
0 replies
30 months ago
Refund and cancelation of trade debt
Sphelele zwane was sent an email thus morning at 7:35 to receive an otp, she was called 4 time at 9 am to follow up on the email but she never answered he phone... I went to the store requesting an otp and i was told by Alicia that she will cant help and wilk not authorize my sale. I again makro germiston has failed to there there job... As Customers we want to come in the store to buy nit wait for authorisation with our money... We would like full refund with immediate effect as we not happy with the treatment nor process of getting good with our money
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
29 (96.66666666666667%)