Poor service at Ford

Hello Peter, I am rating 1 Star to Ford as I don't have an option of zero rating. I took my car in for Service on Friday the 9th May 2025. I have never experienced such a ********** lack of professionalism from Ford. It was an embarrassment for Ford's reputation. I left my car at 7:30AM and by 11:30AM I had not received feedback from the dealership I had to call them to find out how far were they with just a quotation. Eventually they emailed a quotation at 12. However on the quotation itself the parts that were supposed to be part of the service they didn't have them in stock. When I called in to book service I assumed that they would include them as well as I mentioned the kms for service required. At 3PM I called to find out how far were they with the service as they had not communicated with me on the progress as other dealership I am used to going to. I had to even book an Uber for myself to get back to the dealership as they couldn't send out a driver as they had promised. When I got there, they had broken my car keyholder. They gave me the vehicle and didn't show me or give me the old parts that they had taken out as other dealership do to prove service was done and new parts were used. Throughout the day I had to call and they were not bothered with their poor service. I am really disappointed in Ford as a brand I never experienced this previously with other Ford.