Insensitive / Poor Communtication

My company booked a strat session and due to unforeseen reasons (death) had to postpone. <br> The owner Leon, hasn't even acknowledged the agents email(sent 15 June)!!! and we are two weeks down the line...<br> The girl i spoke to over the phone tentatively booked our new dates BUT nobody has confirmed them and it's for next week! I was also told my boss signed a cancellation contract (when i asked for this contract, they never had one). They are now not responding to an email sent on Sunday 28 June.<br> Bass Lake has been paid in full (R30 000) and we were NOT cancelling, we were/wanting to postpone dates due to a death! i do believe they are being insensitive.