Basumi plumbing property and property maintenance specialist
2|5 reviews
BB
Burda B
1 reviews | Active since Member
25 Jul 2023, 20:34
Poor workmanship
Insurance company sent them to fix geyser and while doing this they made a hole right through the wall into the other room.
They are not willing to take responsibility for this and fix this.
Will not recommend them.
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Replies (60)Basumi plumbing property and property maintenance specialist's replyOfficial
26 Jul 2023, 10:45Dear Burda B,
I hope this message finds you well. I am writing in response to your recent review regarding the damages caused during the geyser replacement in your apartment. I would like to address your concerns and provide some clarifications.
First and foremost, I want to acknowledge that there was indeed a hole made during the geyser replacement process. We understand the inconvenience this may have caused, and we sincerely apologize for any inconvenience it may have brought you.
However, I would like to emphasize that the damages were not left unattended. We took full responsibility for our actions and promptly addressed the issue. On July 14, 2023, the damages were professionally repaired, and we made sure to leave the area in its original condition. All evidence of damages and restoration thereafter is on file and will gladly share to those who might need more information regarding your Unit @ Apratments on Gerhard. Furthermore i would also inform you that your insurer, King Price, has been promptly updated during this repair process as well together will all photos and documentation from start to finish.
I understand that your review was posted on July 25, 2023, and I apologize for any miscommunication or misunderstanding that led to this delay in rectifying the situation. We always strive to respond to such matters promptly, and I regret that it took longer than expected to resolve the issue to your satisfaction.
In addition to repairing the damage, we also reached out to the tenant staying in the unit to gather further evidence and confirm the accuracy of the events. The tenant corroborated our account of the incident, providing a strong alibi to support the fact that the damages were indeed fixed on the aforementioned date.
Our team takes great pride in providing exceptional service and maintaining the highest standards of professionalism. We deeply value your feedback, and your review has been instrumental in helping us enhance our procedures and communication for future projects.
Once again, we apologize for any inconvenience caused and assure you that we remain committed to delivering excellent service to all our clients.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are always here to address any issues promptly and ensure our customers' satisfaction.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Basumi plumbing property and property maintenance specialist's reply26 Jul 2023, 10:45
Official
Dear Burda B,
I hope this message finds you well. I am writing in response to your recent review regarding the damages caused during the geyser replacement in your apartment. I would like to address your concerns and provide some clarifications.
First and foremost, I want to acknowledge that there was indeed a hole made during the geyser replacement process. We understand the inconvenience this may have caused, and we sincerely apologize for any inconvenience it may have brought you.
However, I would like to emphasize that the damages were not left unattended. We took full responsibility for our actions and promptly addressed the issue. On July 14, 2023, the damages were professionally repaired, and we made sure to leave the area in its original condition. All evidence of damages and restoration thereafter is on file and will gladly share to those who might need more information regarding your Unit @ Apratments on Gerhard. Furthermore i would also inform you that your insurer, King Price, has been promptly updated during this repair process as well together will all photos and documentation from start to finish.
I understand that your review was posted on July 25, 2023, and I apologize for any miscommunication or misunderstanding that led to this delay in rectifying the situation. We always strive to respond to such matters promptly, and I regret that it took longer than expected to resolve the issue to your satisfaction.
In addition to repairing the damage, we also reached out to the tenant staying in the unit to gather further evidence and confirm the accuracy of the events. The tenant corroborated our account of the incident, providing a strong alibi to support the fact that the damages were indeed fixed on the aforementioned date.
Our team takes great pride in providing exceptional service and maintaining the highest standards of professionalism. We deeply value your feedback, and your review has been instrumental in helping us enhance our procedures and communication for future projects.
Once again, we apologize for any inconvenience caused and assure you that we remain committed to delivering excellent service to all our clients.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are always here to address any issues promptly and ensure our customers' satisfaction.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,