Bad customer service

Their customers service SUCKS. They do not give a damn. Last year Oct Toughees ran a competition. I was the winner. I could choose any item from the bata website. I was told be patient as it's very busy due to black Friday approaching. I was patient. December arrived and I had to ask where my prize is. Few days later they sent "my prize" instead of getting the right thing I got school shoes and school tekkies. Contacted them and everytime was a different story up to the point when they ignored me. Other people's order was here with my up and until last week Tuesday. Tomorrow it will be another week that went by without my prize. They haven't even sorted my prize and they already busy with another big competition. Shame on you. Lots of customers complain about incorrect orders you send out.