Bata/Toughees.

Early November I won a prize from Toughees and could choose any pair of shoes from the Bata website. I made my choice and they told me to just wait as the order will go out close to black Friday and they are very busy. I said all good I understand. When "my prize" finally arrived it wasn't even my stuff. It was the order of someone else. It was school shoes and school tekkies that arrived. I tried to rectify it multiple times as some parent is probably waiting on their delivery for their child and I'm getting absolutely nowhere. Really bad service. My parcel is "somewhere" while someone else's stuff is here and nothing is getting done. It's excuses after excuses. Said someone will contact me from support team and no-one did. We are almost heading into the new year and I've been struggling since November.