BAD SERVICE FROM BATAUNG MEMORIAL TOMBSTONES

I bought a tombstone for my dad at the beginning of November 2020. The head was installed without any problems. I was actually impressed with the service. They promised to come and put up the body after 2 weeks. Over 7 months later, I am still waiting. A made hundreds of calls to them and were given different stories and excuses every time. Earlier last month I asked for my refund and I was promised that it will be in my account in 7 days. Few weeks later, after many phone calls again, I am still waiting for my refund. This is really disturbing, as I wanted my father's burial site to be decent.