Theodorah M

Active since Dec 2016

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2 reviews

59 months ago

BAD SERVICE FROM BATAUNG MEMORIAL TOMBSTONES

I bought a tombstone for my dad at the beginning of November 2020. The head was installed without any problems. I was actually impressed with the service. They promised to come and put up the body after 2 weeks. Over 7 months later, I am still waiting. A made hundreds of calls to them and were given different stories and excuses every time. Earlier last month I asked for my refund and I was promised that it will be in my account in 7 days. Few weeks later, after many phone calls again, I am still waiting for my refund. This is really disturbing, as I wanted my father's burial site to be decent.

0 replies

Standard Bank

114 months ago

Wrong vehicle documents sent to me.

· I paid up my vehicle debt with Standard Bank in August 2016. · On 24 October, I applied for my vehicle registration papers · On 16 November, I followed up on my request and found that nothing was done with that request (s · I then requested urgent attention to my application. · On the 18th November, I received documents from a courier company and only to find that they are wrong documents · I called Standard Bank immediately and I was told that it is a courier company mistake. I disputed the claim because the envelope was written my name but the documents inside were written three names and their id's included. . I was told that my documents were not sent to anyone but I only received them a week later. Why a week later? Was someone in possession of my documents like I am in possession of someone else's? . Three weeks later I am still in possession of those wrong documents and the owner is waiting for them in KZN and I am in Gauteng. How ridiculous and irresponsible can the bank be? . Worst of all, they give their client my contact numbers so that she can get the papers from me. What about the Right to privacy and non-disclosure of personal information to third parties? Standard Bank, you should be ashamed of your sloppy customer service .

56 replies

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