Bathroom Bizarre is really bizarre

ordered tiles on Sept 20 was told they would have order stock for delivery on Oct 02. Paid by eft bank sent confirmation. I called on Oct 2 to arrange collection but they hadn’t ordered them yet! job has been completed except for tiling. They said the tiles would arrive on Oct 20! So I cancelled the order. No-one was particularly concerned, I called head office in Joburg but couldn’t get much further than reception. Now waiting for refund - how long will that take. I had the plumber ready to do the installation - now on hold. So bathroom out of action. Think twice about relying on these idiots!