Couldn't be bothered to respond

I needed expert advise on a replacement battery, I was super excited to find a South African company that specializes in batteries. My other option was to order from the US. So I popped "BATTERY EXPERTS" a mail, via their web page. A week later and I have yet to receive a response. If we still re**** on snail mail I would understand but honestly an e-mail should take a week to solicit a response.