Very bad service

I placed an order online on the 24th of June 2025 until this day I haven't received it, O have been calling on their online order service numbers they never answer their phones I have to search for the warehouse number to be assisted but I has not each and everytime when I call they will promise that will get my order the following day or in few days until on the 8 July I received an email for me to come pick up my order but when I got to the shop the order was not there. I called again asking about my order same promises made of i will get the following day or the end of the week today is the 19 July I have not received my order I am sure this their way of ****ming people when I ask for my refund they tell me the order it on it way.