Disgusting Attitude from Service Provider

I initiated a claim with the above company in Feb, to date there have been numerous dealing with this company, and the claims are yet to be settled, the attitudes of the people handling this matter, and disgusting, and it almost seems their attitude is intentional and purposeful in delaying this matter, and they way they deal with me. Their incompetence is on another level, and again leaves me feeling it is intentional, management has never stepped in, six months later. i have escalated this matter to the Ombudsman, and would advise people against using a a service provider with such low business ethics.