CN
ca N
Active since Jun 2017
26
Reviews
0
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Reviews
26 reviews13 months ago
Threatened by Takelot Driver at work premises
i purchased two items from Takealot, the driver delivered my package to the incorrect company, i was lucky to have the lady call me and i fetched the parcel from her. one of the items missing from my package, have been trying to contact Takelot for over a week to resolve, but emails continue back and forth. Cherry on the top: the takelot driver shows up at my work place yesterday, asking for me and with arrogance says Takealot is accusing him of theft, he demands to speak to my manager, when this is my personal package but i opted to have it delivered to my company, i asked him to leave or call his manager which he did, the lady asked him to apologise to me, and he insists he was not rude. After the manager cuts the call, he threatens me further in plain view of my colleague. Does Takealot have proper resolution channels, and do they screen their drivers ? This drivers mental capacity to comprehend was very limited which made him arrogant and they feel as customers we should be subjected to this. After calling them several times, i have still not recieved my missing items, or the above incident been dealt with. If i could rate them zero i would.
0 replies
21 months ago
poor customer service and business ethic
Been a regular customer to this brand and the products are amazing, the customer service however is very disappointing. on my last purchase i recieved the products with the bottle broken, and the rest of the products which leaked into the box. The goods were not packaged properly and their excuse was they did not know it was too be couriered and so didnt package it properly or mark the box fragile. they refused to replace the products and further did not even communicate this, i had to constantly call them. a business that lacks integrity in saying they will call you back and does not. the strangest part i find questionable in their business ethics is i have introduced clients to this brand and male friend he recieved free goods on collection, of his order. yet this issue was dealt with so rudely and abruptly. yet as a female business owner i tried to support and uplift this brand.
0 replies
23 months ago
best online health shop
I've had the pleasure of ordering from this website on three occasions already, and I believe that the service is consistently top-notch. The health information and recommendations shared with me as a customer were undoubtedly phenomenal. It's apparent that this business focuses on beyond simply making a profit. Thank you for continually offering outstanding support and suggestions.
0 replies
36 months ago
Items missing from order
Purchased from their online store, and awaited delivery, I received an email then saying my goods have been delivered. Since I had given my work address I checked with my colleagues for the delivery and none was recieved. The next day we checked with the security company and the parcel was lying in the guard house, I was not informed till I questioned. Some of the items were missing and an email sent to Steve Madden customer care, I recieve vague correspondence that the matter will be investigated. After three days I sent out another email and was told investigations take 5 business days, this could have been mentioned in the initial email, there is no customer care details to call them, there is no name on the email from who sent it . I can’t understand such a huge brand is this how they operate and are expecting clients to be satisfied with this, these aren’t cheap items we are purchasing. This isn’t my first poor experience with the company but sometimes giving them a second chance clearly shows their lack of changing and improving.
0 replies
38 months ago
stale food - incompetent manager
CHRIS HANI BRANCH ordered placed on 22/2/23 - chips and rolls were stale, chips were undercooked. Phoned the manager Brian, he was unhelpful, wanted to collect the stale chips tomorrow and then will replace it. i had to call back several times for an answer on how to resolve, they have no interest in the stale food they serve, once you pay there is no resolution. he even said they know the chips are not good everyday but nothing he can do. dont waste your time and money on a franchise who has no business ethics.
0 replies
38 months ago
Save yourself the trouble of dealing with this company
If i could have rated this company, zero stars i would have. Had documents couriered with DSV, to a nearby locker, a month later, there is no pin for the locker, nor any response. Their customer service team lacks urgency, nor care for the parcel and responds in a delayed manner. one month later and today after back and forth emails for authorising a face to face delivery, i am now told i should wait for a pin. save yourself the trouble and frustration of dealing with a company who lacks customer support and assistance.they really dont care
112 replies
45 months ago
great team work
i called in June to pause my internet account, i did not take the name of the person to whom i spoke, and at the end of July i received two invoices for payment. i called in and explained my situation and the matter was escalated, i was further asked to email them to pause the account, within an hour of the conversation, i was contacted to ask to explain my situation, and to my surprise the matter was resolved. No fussing, no arguing, just resolution. Thank you guys for the understanding in the above, management definetely is key in how this organisation is operated and its shows in the training of its staff Well done guys and Gals, keep up the fantastic work.
0 replies
46 months ago
Scammers that will not respond
I purchased accommodation via Agoda, paid for a luxury room and was given a standard room at the resort. I have contacted Agoda several times after being promised a response writhing 48 hours, which I never recieved . The complaint is still not being investigated and despite being promised a response there isn’t any. Do not trust this site and make a booking, they are unethical and unprofessional to say the least.
0 replies
53 months ago
ALWAYS IN FAVOUR OF INSURER DESPITE THE FACTS
After waiting for over 6 months for a response from the OSTI office, i was told that someone new will be investigating my claim, trust me when i say there was no investigation, they agreed with everything the insurer BAY UNION had to say, whether it was fact or hear say they ruled in the favour, their response and attitude was one of take it or leave, should you wish to accept the insurers offer you can if not do what you must. This body is clearly always in favour of the insurers so i cant understand how our voices are being heard, when there is no fairness to this at all. Further to their response i was told that the file is closed, never even allowed me the opportunity to escalate this matter within the OSTI........i agree with previous reviews the OSTI is a puppet to the insurance companies, i dont see the point of having a body like this who doesnt stand for integrity and fairness.
53 replies
56 months ago
PATHETIC SERVICE AND STAFF AT MTN
on the 7th july i called MTN customer care number, to cancel my existing business contract and block a cellphone that was stolen. There were no guidance nor any direction within the call centre as who which department deals with what, the calls were being pushed around from one department to the next. Eventually i sent an email with the termination letter to the email address provided, on the 24th August i called to follow up on my request. Well i was not surprised when i was told the request had not been attended to, Ayesha Jaffer attended to my query and today the 30/8/2021, i have still had no response. i called her earlier today and was told she is on leave and will only recieve emails next monday. i was then promised a call back and still nothing. I think the people, and attitudes at MTN speaks volumes of where this brand is heading. PLEASE GET SOMEONE COMPETENT TO CALL ME, BEFORE THIS IS ESCALATED FURTHER.
0 replies
Review Distribution
5 Star
8 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
17 (65.38461538461539%)