Ombudsman for Short Term Insurance
Claimed Business
Ombudsman for Short Term Insurance
Claimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ombudsman for Short Term Insurance receives overwhelmingly negative feedback from complainants who feel the office favours insurance companies over consumers. Recurring frustrations include perceived bias in adjudicator recommendations, dismissed cases due to tight response deadlines, and a lack of meaningful internal review processes. Several reviewers expressed that engaging the Ombudsman was a waste of time and suggested going directly to court. A small number of positive reviews praised individual staff professionalism and friendly service, though these were the exception rather than the norm.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.1|15 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(8.3%)
2(8.3%)
1(66.7%)
5(16.7%)
4(0%)
3(8.3%)
2(8.3%)
1(66.7%)
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 06:42
King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)
I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 06:42
King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)
I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.
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Eddy M
1 reviews | Active since Jan 2020
30 Jan 2026, 07:18
HCV INSURANCE
Good morning i have problems for HCV insurance the client of HCV client bumped my car now HCV insurance say they can’t fix my car because they say is my fault,they client truck fail to brake at robot
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Sherwynn M
1 reviews | Active since Jan 2020
6 Jan 2026, 09:59
WORST EXPERIENCE
I failed with Standard Bank Insurance so I escalated to the Ombudsman which didn't make a difference. I even appealed the outcome of the Ombudsman of which was totally ignored. All I asked for was an alternate assessor to re-asses damages which was not entertained. People have degrees on paper but nothing upstairs.
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Sherwynn M
1 reviews | Active since Jan 2020
6 Jan 2026, 09:59
WORST EXPERIENCE
I failed with Standard Bank Insurance so I escalated to the Ombudsman which didn't make a difference. I even appealed the outcome of the Ombudsman of which was totally ignored. All I asked for was an alternate assessor to re-asses damages which was not entertained. People have degrees on paper but nothing upstairs.
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bonginkosi K
1 reviews | Active since Jan 2020
1 Sept 2025, 10:02
BAD SERVICE AND FAILING ON THEIR WORD
AFTER THE CANCELATION OF MY POLICY WITH BUDGET INSURANCE POLICY NO: 778890567, I WAS DEBITED ON THE 22ND AUGUST BY BUDGET AND PROMISED THAT THE MONEY WILL BE PAID BACK WITHIN 7 DAYS. AS THEY WERE LATE TO STIP THE TRANSACTION. I DID ADVISE THE CONSULTANT ODETTE THAT MY NEW INSURANCE WILL DEBIT MY ACCOUNT LAST DAY OF THE MONTH. TODAY IS THE 1ST SEPTEMBER AND FUNDS HAVENT BEEN REVERSED AND THEREFORE I'LL HAVE A BOUNCING DEBIT ORDER. WHICH MEANS MY CAR IS NOT COVERED, SHOULD ANYTHING HAPPEN. ALL THANKS TO BUDGET INSURANCE
Helpful (0)
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bonginkosi K
1 reviews | Active since Jan 2020
1 Sept 2025, 10:02
BAD SERVICE AND FAILING ON THEIR WORD
AFTER THE CANCELATION OF MY POLICY WITH BUDGET INSURANCE POLICY NO: 778890567, I WAS DEBITED ON THE 22ND AUGUST BY BUDGET AND PROMISED THAT THE MONEY WILL BE PAID BACK WITHIN 7 DAYS. AS THEY WERE LATE TO STIP THE TRANSACTION. I DID ADVISE THE CONSULTANT ODETTE THAT MY NEW INSURANCE WILL DEBIT MY ACCOUNT LAST DAY OF THE MONTH. TODAY IS THE 1ST SEPTEMBER AND FUNDS HAVENT BEEN REVERSED AND THEREFORE I'LL HAVE A BOUNCING DEBIT ORDER. WHICH MEANS MY CAR IS NOT COVERED, SHOULD ANYTHING HAPPEN. ALL THANKS TO BUDGET INSURANCE
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Masego M
1 reviews | Active since Jan 2020
20 Aug 2025, 16:14
Waste of time.
I wish It was possible to give it zero. They are definitely not for the people but rather for the insuarance companies. My Adjudicator was Peter Nkhuna and he literally blamed me for everything. Insuarance made an error which I believe misled me. He said I was supposed to raise that error lol. What a joke. Insuarance's role is clearly to throw a paper at people and then take their money, they do not have to guide you to be compliant with their terms. Whatever they say to you telephonically don't matter apparently. I'm beyond disappointed. Rather get an attorney instead of wasting your time with these guys.
Helpful (0)
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Masego M
1 reviews | Active since Jan 2020
20 Aug 2025, 16:14
Waste of time.
I wish It was possible to give it zero. They are definitely not for the people but rather for the insuarance companies. My Adjudicator was Peter Nkhuna and he literally blamed me for everything. Insuarance made an error which I believe misled me. He said I was supposed to raise that error lol. What a joke. Insuarance's role is clearly to throw a paper at people and then take their money, they do not have to guide you to be compliant with their terms. Whatever they say to you telephonically don't matter apparently. I'm beyond disappointed. Rather get an attorney instead of wasting your time with these guys.
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