BK
bonginkosi K
Active since Mar 2015
23
Reviews
0
Industries
Reviews
23 reviews8 months ago
BAD SERVICE AND FAILING ON THEIR WORD
AFTER THE CANCELATION OF MY POLICY WITH BUDGET INSURANCE POLICY NO: 778890567, I WAS DEBITED ON THE 22ND AUGUST BY BUDGET AND PROMISED THAT THE MONEY WILL BE PAID BACK WITHIN 7 DAYS. AS THEY WERE LATE TO STIP THE TRANSACTION. I DID ADVISE THE CONSULTANT ODETTE THAT MY NEW INSURANCE WILL DEBIT MY ACCOUNT LAST DAY OF THE MONTH. TODAY IS THE 1ST SEPTEMBER AND FUNDS HAVENT BEEN REVERSED AND THEREFORE I'LL HAVE A BOUNCING DEBIT ORDER. WHICH MEANS MY CAR IS NOT COVERED, SHOULD ANYTHING HAPPEN. ALL THANKS TO BUDGET INSURANCE
0 replies
8 months ago
BRIDGE OF CONTRACT
BECAREFUL OF BUDGET INSURANCE SHORT TERM. THEY INCREASED MY PREMIUM WITHOUT COMMUNICATION, AND CONTINUED TO DEBIT MY ACCOUNT. WHEN I FINALLY CALLED IN TO GET CLARITY? I COULD NOT UNDERSTAND THEIR EXPLANATION, SO I CANCELED MY INSURANCE, AND GOT ANOTHER INSURANCE. BUT CAUSE I HAD PAID TOR THE WHOLE OF AUGUST. I WOULD BE COVERED TILL THE LAST DAY OF THE MONTH. BUT THE RETENTION DEPARTMENT CANCELED MY POLICY WITH IMMEDIATE EFFECT FROM THE 20TH OF AUGUST, WHICH WAS SOMETHING AGAINST MY CONTRACT AND CONVERSATION WITH THE CUSTOMER CARE CLIENT. SO LAST SUNDAY MY PARTNER GOT A PUNCTURE ON HER WAY FROM DURBAN. AND WHEN I CALLED ROADSIDE ASSISTANCE? I WAS TOLD THAT I DON'T HAVE AN ACTIVE POLICY. SO SHE PAID CASH FOR ASSISTANCE. BUDGET IS STILL ADAMANT THAT MY POLICY IS NOT CANCELED AND COVERED UNTIL END OF AUGUST. YET THEY CAN'T GIVE ME PROOF. MY APP, SAYS MY POLICY IS IN ACTIVE. NOW THEY'RE DELAYING WITH THIER INVESTIGATION AND FEEDBACK. SO THAT I REACH MY CANCELATION DATE, AND THEY WON'T HAVE TO ACCOUNT. ITS BEEN 3 DAYS OF WAITING FOR FEEDBACK AND TO BE SHOWN THAT MY POLICY IS ACTIVE. PLEASE AVOID BUDGET INSURANCE AT ALL COSTS.
1 reply
12 months ago
Unreliable insurance/service providers
I had a breakdown and took my car to an approved RMI as advised by Dotsure service consultant. I came back with a report and emailed them the requested documents. Of which I never got a call from them or anything. Just a claim rejection with no person explaining or calling me for more details. Stay away from Dotsure and everything they're selling. As they will never honor your contract or claim. Just automated emails
58 replies
17 months ago
Empty promise
I was promised a delivery day by Ram couriers to be today 06 Dec 2024 before end of business. Thiers no movement on my parcel when tracking it. And all calls are not going through. Sobdisappointing from a reputable company like RAM....
0 replies
17 months ago
BAD SERVICE AND NO UPDATES
My last day at my previous work, was 30 September and I was promised that payout will be in ±6 weeks. Now I'm running away from banks and I'm facing eviction this coming Friday. Cause Alexander forbes decided not to process my staff or answer a call. All I get is excuses and stories from Jayden. Are you waiting for me to be evicted or my car to be repossessed, before they can act. I WOULDNT ADVICE ANYONE OR FRIEND TO DEAL WITH ALEXANDER FORBES. THOSE WITH SHORT TERM INSURANCE. I HOPE YOU WONT STRUGGLE SHOULD YOU CLAIM, CAUSE THE AFTER SERVICE OR CLIENT CARE IS NONSENSE
71 replies
20 months ago
WORST EXPERIENCE WITH OLD MUTUAL.
I got a puncture 8km outside Hendrina on the Arnot road around 15:05 on friday the 16/08/2024. I then called my insurance for roadside assistance, cause my wheels planner was defective. I had everything accept for a fully functional spanner. Today is Monday the 19th n still waiting for roadside assistance. No call from the 2 consultants I spoke with. Only the social media team I spoke with after my Twitter complain. They also promised feedback before 10am money and it's 10:32. My policy number is 676393161. PLEASE STAY AWAY FROM OLD MUTUAL CAR INSURANCE AND LET THEM FOCUS ON FUNERAL AND LONG TERM INSURANCE. THATS IF THEY'LL FULFIL THEIR CONTRACTS ALSO AND PAY WHEN PEOPLE CLAIM.
53 replies
27 months ago
Lack of respect
I ordered 2 quarter chicken meals, with special instructions of extra sauce and leg portions. When I got home? I discovered that I was given 2 breast portions and not what I had requested. So I drove back for 10 km to return the order. Only tobetold that we out of chicken and a mere sorry. So I left the meal at the store cause it's not what I had ordered and I refuse to eat something I didn't order. POOR SERVICE AND LACK OF UNDERSTANDING FROM THE CASHIERS AND EVERYTIME ITS JUST SORRY SORRY.
0 replies
64 months ago
POOR SERVICES AND LATE PAYOUT
CONSUMERS SHOULD BE CAREFUL WHEN SIGNING UP FOR FNB FUNERAL POLICIES. AS IT WILL NOT HELP YOU BURY UR LOVED ONES. IT NEVER PAYS OUT IN TIME, BUT ONLY AFTER THE FUNERAL SERVICE OR ARRANGEMENTS. MAYBE IT WAS JUST STRUCTURED AS PROFIT FOR AFTER THE FUNERAL, AS IT IS THE 2ND CLAIM I MADE AND PAYOUTS WERE DONE AFTER THE FUNERAL. FNB SHOULD STICK TO BANKING AND FORGET FUNERAL POLICIES, FUNERAL IS DONE AND DUSTED BUT STILL WAITING FOR A PAYOUT, WHERE ALL RELEVENT DOCUMENTS WERE SUBMITTED FOR A GENUINE CLAIM. IF PAPERS WERE NOT PROPERLY SUBMITTED? THEN FNB SHOULD HAVE ADVISED.
61 replies
64 months ago
Bad customer service/Rude teller
I drove to Total garage Namakgale to buy a drink. The store was empty, but tellers were busy cashing up as it was almost closing time. I stood patiently on the queue for my turn, but it was taking long. So the gentleman behind me was making a purchase for a bag of ice. So he took the ice and left the money on the counter and left, and as it was my turn to pay after 10minutes of waiting? The cashier Kedibone Qibi was abusive and raised her voice when I questioned on why was she taking the ice money n not assisting me 1st, as I was in front. So I was told where to get off, as her priorities were petrol monies and not my coke. Even after I had requested her supervisor Ms/Mrs Shabangu? The forced apology offered by kedibone when instructed to apologize? Was cold and disrespectful. Poor customer service from Total garage Namakgale
0 replies
67 months ago
BROKEN TRUST
POOR SERVICE FROM MIT MAK MOTORS AND MANAGEMENT FAILING ON THIER PROMISE. AFTER I WAS PROMISED THAT I WOULD GET MY CAR ON MONDAY, AS ARRANGED? RAYNO PLEADED WITH ME TO EXTEND TO WEDNESDAY MORNING 1ST THING. ITS WEDNESDAY ALMOST 16:00 AND THE CAR IS STILL PARKED AT MIT MAK. EXCUSES AFTER EXCUSES. THE BIGGEST REGRET OF MY LIFE, DOING BUSINESS WITH MIT MAK MOTORS GERRIT MARIZT PRETORIA. THEY DON'T HAVE RESPECT FOR THIER CUSTOMERS AND THIER WORD COUNTS FOR NOTHING.
159 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
6 (26.08695652173913%)
1 Star
15 (65.21739130434783%)