Active since Jul 2015
133
Reviews
0
Industries
Reviews
133 reviews1 month ago
King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)
I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.
0 replies
1 month ago
WeBuyCars collected both motorcycles but still no refund or update
WeBuyCars responded to my previous HelloPeter complaint on 25 February 2026 stating that they were investigating the matter. Following that, their logistics team collected two motorcycles from my premises on Friday, 27 February 2026: • Case 133592 – KTM 50 • Case 134489 – MV Agusta Dragster 800 Both motorcycles are now in WeBuyCars’ possession. Since the collection, I have sent follow-up emails requesting confirmation of receipt and the timeline for the cancellation and refund processing, but there has been no response at all. At this point the situation is simple: WeBuyCars has the motorcycles, but I still have no confirmation of the refunds. I would appreciate a clear response from WeBuyCars confirming: • Receipt of both motorcycles • Confirmation of cancellation of the transactions • When the refunds will be processed If this continues to be ignored, I will have no choice but to proceed with legal action.
0 replies
2 months ago
Two Defective Motorcycles Sold in One Transaction – Silence from We Buy Cars
I am posting this after exhausting internal escalation channels with We Buy Cars. On the same day, during the same visit, I purchased two motorcycles from We Buy Cars: • KTM 50 (children’s motorcycle) • MV Agusta Dragster 800 Within 24 hours of purchase, I arranged for professional inspections because no service records were provided. The findings were alarming: KTM 50 (Children’s Bike) An authorised KTM dealership identified multiple pre-existing safety-critical defects, with repair costs quoted at approximately R15,000. This is a motorcycle intended for a minor. Had it been ridden without inspection, the safety implications could have been severe. MV Agusta Dragster 800 A professional inspection identified a radiator hole that appears to have been patched with adhesive. The patch is failing and the radiator is leaking coolant, posing risk of engine damage. This defect was not disclosed at sale. Both motorcycles were sold as retail units. Neither was disclosed as salvage, accident-damaged, or mechanically compromised. I formally logged both cases (Ref: 133592 and 134489). I provided all requested documentation, including mileage confirmation and repair quotations. Despite multiple escalations and assurances of response within 24–48 hours, there has been no substantive engagement. At this stage, the silence is concerning. Two motorcycles purchased in the same transaction have now been confirmed to contain material defects present at the time of sale. Instead of resolution, there has been delay and inaction. I am now left with no option but to pursue the matter through formal legal channels. I would have preferred to resolve this directly and amicably. Unfortunately, the lack of response has made that impossible. Prospective buyers should ensure independent inspections immediately after purchase.
106 replies
3 months ago
Thank You to the FedEx Clearance Team for Their Effort and Coordination
A sincere thank you to the FedEx Express South Africa clearance and imports team for the effort, coordination, and persistence shown in helping finalise my shipment release. Special appreciation to Ashley, Ruth, Sieraaj, Leigh, Lunga, and the wider ZA Imports Stop Team for your support throughout a very time-sensitive and complex process. Your teamwork and commitment to seeing this through is truly appreciated. Thank you again. #FedEx #Logistics #Clearance #Teamwork #CustomerService #SouthAfrica
56 replies
3 months ago
Appreciation for Outstanding Support from SARS Customs
Shout-out to Wynand Pretorius (Operational Manager: Customs) and Hendro De Klerk (Team Member: Customs Branch) at SARS Customs, Cape Town International for the professionalism, urgency, and support shown in resolving a complex customs clearance matter. Their guidance, responsiveness, and commitment to finalising the release under intense time pressure made a real difference. Thank you for representing SARS with integrity and efficiency — it’s truly appreciated. #SARS #Customs #SouthAfrica #ServiceExcellence #Professionalism
0 replies
4 months ago
RSAWEB Took Payment but Failed to Provide Service or Communication
I am lodging this complaint due to RSAWEB’s continued failure to communicate or provide service after taking payment from me. On 3 December 2025, I contacted RSAWEB via their official WhatsApp channel following a prior discussion with a sales representative named David, who instructed me to reach out and ask for him directly. Since then, the experience has been unacceptable: I waited over 30 minutes on WhatsApp before being connected to an agent. Despite clearly requesting to be connected to David, I was not transferred, nor was any meaningful effort made to locate or escalate to him. I was asked to repeat my query and loosely redirected, with no ownership or follow-through. I have since attempted to contact RSAWEB multiple times by phone, leaving messages, with no response. David himself has gone completely quiet, despite being the original point of contact. Most concerningly, RSAWEB has already deducted over R1,000 from my account, yet: No service has been delivered No onboarding or activation has taken place No explanation or update has been provided No one has taken responsibility for resolving this Taking payment while failing to communicate or render the agreed service is unacceptable and raises serious concerns about RSAWEB’s internal processes and customer handling. I have clear WhatsApp records and proof of payment confirming the above. At this stage, I expect RSAWEB to: Provide a clear explanation for the lack of communication Assign a competent point of contact immediately Either proceed with the service without further delay or refund the amount taken in full Silence after billing a customer is not acceptable under any standard of customer service.
0 replies
4 months ago
A Cautionary Tale for Anyone Considering This Service Centre.
You guys continue to show just how nonchalant and dismissive your attitude toward customers really is. How do you keep people waiting for over 40 minutes on a Tuesday morning — simply to drop them back to their base after bringing their car in for a service? It’s unprofessional, it’s disrespectful, and it speaks volumes about how little regard you have for the people who keep your business running. But it’s fine. We moved on from the brand a long time ago. This just confirms we made the right decision.
0 replies
9 months ago
Unauthorised Tow, Lack of Clarity, and Ongoing Inconvenience
Following a recent accident, I received a call from a blocked number shortly afterward, claiming to be acting on behalf of my insurer. Without my full understanding or consent, a tow was arranged — and my vehicle was moved by First Help (PTY) Ltd. I was later billed R5,750 for a service that lasted under 10 minutes, which felt unreasonably high given the circumstances. At no point did I receive a clear breakdown of the charges or confirmation from my insurer that this service was authorised. This raises concerns about how my personal details were accessed and used to facilitate the tow. After posting my initial review, First Help reached out and informed me that someone would be calling me to follow up. It has now been over 4 hours, and I am still waiting for that call — all while my vehicle remains in their custody, with no clarity on what steps I need to take next. I believe greater transparency and accountability are needed in how towing services operate, especially when assisting individuals who are already dealing with distressing situations. I urge others to seek full clarity before engaging, and I hope that industry regulators continue to examine the broader practices and customer protections in this space.
53 replies
9 months ago
Predatory Towing, Data Breach, and *****: A Call for Accountability from First Help (PTY) Ltd
I am deeply alarmed by the highly suspicious and possibly ******** conduct displayed by First Help (PTY) Ltd. It is unacceptable that in my vulnerable moment following a car accident, a blocked caller posing as my insurer coordinated an unauthorised tow that has now cost me R5,750 for a service lasting less than 10 minutes. This not only suggests ***** and predatory pricing but also indicates a serious breach of my personal data and trust. Unless explained satisfactorily, this matter will be escalated across all legal and regulatory avenues — and brought to the attention of the public.
0 replies
10 months ago
DONT USE EFT ON THE PLATFORM, YOU WILL REGRET IT!!!
Very bad and poor customer service!!!
53 replies
Review Distribution
5 Star
6 (4.511278195488722%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
32 (24.06015037593985%)
1 Star
95 (71.42857142857143%)