BH
BAYSIDE HOTEL
Unclaimed Business
BH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BAYSIDE HOTEL
BAYSIDE HOTEL has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked BAYSIDE HOTEL across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nkateko M
1 reviews | Active since Jan 2020
14 Jan 2026, 07:33
Catfish hotel rooms by Bayside hotel
The room that I was supposed to occupy with my family was not at the right standard.It looked nothing like the videos shown or the pictures shown online.The room was dirty,smelled funny,did not have a headboard,had dirty walls and even more disgusting,had ****roaches running around.On the same day of checking the room out as requested by the receptionist,that’s when I discovered all these issues and went straight to indicate that my family and I will not be checking in due to the issues noted.I have been following up on my refund since the 23rd of December 2025 and today is the 14th of January 2026,I am still being sent from pillar to post regarding my refund
Helpful (0)
|Replies (0)NM
Nkateko M
1 reviews | Active since Jan 2020
14 Jan 2026, 07:33
Catfish hotel rooms by Bayside hotel
The room that I was supposed to occupy with my family was not at the right standard.It looked nothing like the videos shown or the pictures shown online.The room was dirty,smelled funny,did not have a headboard,had dirty walls and even more disgusting,had ****roaches running around.On the same day of checking the room out as requested by the receptionist,that’s when I discovered all these issues and went straight to indicate that my family and I will not be checking in due to the issues noted.I have been following up on my refund since the 23rd of December 2025 and today is the 14th of January 2026,I am still being sent from pillar to post regarding my refund
0
Replies (0)BM
Bongekile M
1 reviews | Active since Jan 2020
1 Oct 2025, 12:08
*****ulently refusing to refund for double booking
I mistakenly booked and paid deposit only to find that my employer has booked and paid full price. I advised the hotel that there has been a double booking and requested a refund, but they have refused to pay me back. I did not cancel my stay but requested a refund because there was double payment for one booking.
Helpful (0)
|Replies (0)BM
Bongekile M
1 reviews | Active since Jan 2020
1 Oct 2025, 12:08
*****ulently refusing to refund for double booking
I mistakenly booked and paid deposit only to find that my employer has booked and paid full price. I advised the hotel that there has been a double booking and requested a refund, but they have refused to pay me back. I did not cancel my stay but requested a refund because there was double payment for one booking.
0
Replies (0)GM
Gertrude M
1 reviews | Active since Jan 2020
7 Jun 2025, 05:25
Paid for a room I couldn't get & no refund!
I booked and paid online for. When I tried calling them several times to confirm my arrival they did not answer, the phone just goes to voicemail. I tried emailing them and they dont respond, just quick to take your money online! When I arrived there at Bayside Hotel Suites in Durban on 6 June 2025 I was told that all their rooms are fully booked. I was left stranded in Durban CBD at night and I DID NOT GET MY MONEY BACK. This hotel contravenes basic South African Consumer Protection laws! When you call all their numbers they don't answer back and the hotel receptionist was so awfully rude, showed zero Empathy!
Helpful (0)
|Replies (0)GM
Gertrude M
1 reviews | Active since Jan 2020
7 Jun 2025, 05:25
Paid for a room I couldn't get & no refund!
I booked and paid online for. When I tried calling them several times to confirm my arrival they did not answer, the phone just goes to voicemail. I tried emailing them and they dont respond, just quick to take your money online! When I arrived there at Bayside Hotel Suites in Durban on 6 June 2025 I was told that all their rooms are fully booked. I was left stranded in Durban CBD at night and I DID NOT GET MY MONEY BACK. This hotel contravenes basic South African Consumer Protection laws! When you call all their numbers they don't answer back and the hotel receptionist was so awfully rude, showed zero Empathy!
0
Replies (0)CK
SC
Syd C
1 reviews | Active since Jan 2020
17 May 2024, 13:47
BAYSIDE Hotel Pine Street should not be called a hotel - rather a dump which they are
This dump should NOT be allowed to call themselves a hotel. MY staff were booked in for 3 days but refused to stay for even one night - dirty , disgusting towels, not water of coffee stations, broken mirrors. I cancelled immediately on AGODA who and aske for a refund only to be told " We have received updates from our business partner informed that they unable to offer any refund as you already used the room, and the property has offered upgrade room type but rejected from you. " The Bayside website is a lie as is Agoda's listing of them - they are both so far removed from the dump they are. Avoid like the plague and do not use AGODA - they are a disgrace for taking bookings at this dump
Helpful (0)
|Replies (0)SC
Syd C
1 reviews | Active since Jan 2020
17 May 2024, 13:47
BAYSIDE Hotel Pine Street should not be called a hotel - rather a dump which they are
This dump should NOT be allowed to call themselves a hotel. MY staff were booked in for 3 days but refused to stay for even one night - dirty , disgusting towels, not water of coffee stations, broken mirrors. I cancelled immediately on AGODA who and aske for a refund only to be told " We have received updates from our business partner informed that they unable to offer any refund as you already used the room, and the property has offered upgrade room type but rejected from you. " The Bayside website is a lie as is Agoda's listing of them - they are both so far removed from the dump they are. Avoid like the plague and do not use AGODA - they are a disgrace for taking bookings at this dump
0
Replies (0)MM
Martin M
1 reviews | Active since Jan 2020
16 Mar 2024, 07:55
Affordable Comfort in a Prime Location
I recently enjoyed a stay at Bayside Hotel, and it surpassed my expectations. The rooms and bedding were impeccably clean, providing a comfortable retreat. Moreover, its ideal location within walking distance to both the CBD and the beachfront area made it the perfect base for exploring the city. I highly recommend Bayside Hotel to budget-conscious travelers seeking comfort and convenience.
Helpful (0)
|Replies (0)MM
Martin M
1 reviews | Active since Jan 2020
16 Mar 2024, 07:55
Affordable Comfort in a Prime Location
I recently enjoyed a stay at Bayside Hotel, and it surpassed my expectations. The rooms and bedding were impeccably clean, providing a comfortable retreat. Moreover, its ideal location within walking distance to both the CBD and the beachfront area made it the perfect base for exploring the city. I highly recommend Bayside Hotel to budget-conscious travelers seeking comfort and convenience.
0
Replies (0)sR
sbu R
1 reviews | Active since Jan 2020
29 Nov 2023, 13:01
Bad service
I requested a quote then now I’m trying to speak to the person who assisted with it I’m being told I’m at the wrong hotel they will tell him to call me when they go to where he is yet the quote he sent me has the phone numbers I called, they
Helpful (0)
|Replies (0)sR
sbu R
1 reviews | Active since Jan 2020
29 Nov 2023, 13:01
Bad service
I requested a quote then now I’m trying to speak to the person who assisted with it I’m being told I’m at the wrong hotel they will tell him to call me when they go to where he is yet the quote he sent me has the phone numbers I called, they
0
Replies (0)SN
Sbonelo N
1 reviews | Active since Jan 2020
29 Oct 2023, 04:39
Bayside self catering
I had bad a experience ever for the money I paid , shower door broken , shower mixer broken , the furniture rotted, aircon remote not working , and still you have to pay for parking , it doesn’t appear like the money you pay , I will never recommend this place to anyone , early in the month the stuff members are shouting at the passage yooo I don’t this bad very bad
Helpful (0)
|Replies (0)SN
Sbonelo N
1 reviews | Active since Jan 2020
29 Oct 2023, 04:39
Bayside self catering
I had bad a experience ever for the money I paid , shower door broken , shower mixer broken , the furniture rotted, aircon remote not working , and still you have to pay for parking , it doesn’t appear like the money you pay , I will never recommend this place to anyone , early in the month the stuff members are shouting at the passage yooo I don’t this bad very bad
0
Replies (0)