BAYSIDE Hotel Pine Street should not be called a hotel - rather a dump which they are

This dump should NOT be allowed to call themselves a hotel. MY staff were booked in for 3 days but refused to stay for even one night - dirty , disgusting towels, not water of coffee stations, broken mirrors. I cancelled immediately on AGODA who and aske for a refund only to be told " We have received updates from our business partner informed that they unable to offer any refund as you already used the room, and the property has offered upgrade room type but rejected from you. " The Bayside website is a lie as is Agoda's listing of them - they are both so far removed from the dump they are. Avoid like the plague and do not use AGODA - they are a disgrace for taking bookings at this dump