Catfish hotel rooms by Bayside hotel

The room that I was supposed to occupy with my family was not at the right standard.It looked nothing like the videos shown or the pictures shown online.The room was dirty,smelled funny,did not have a headboard,had dirty walls and even more disgusting,had ****roaches running around.On the same day of checking the room out as requested by the receptionist,that’s when I discovered all these issues and went straight to indicate that my family and I will not be checking in due to the issues noted.I have been following up on my refund since the 23rd of December 2025 and today is the 14th of January 2026,I am still being sent from pillar to post regarding my refund