*********** & **** is an understatement

Placed an express order on 18/08/2025. the order only arrived on 22/08/2025. a whole week. What was the use of the express? The sneakers was not what was posted & i asked them if I can get a refund & i was being told that they do not give any refunds but will be happy to exchange which I agreed upon. My son needed that sneakers for his 16th birthday so i had to go and buy additional sneakers while I am waiting the exchange to take place. They promised to do the exchange asap but again, another week went by & still no exchange after I made a payment of R3700. Instead they told me that they are busy with orders that are going out....which means I have to wait until they feel like doing the exchange or maybe they just dont want to process anything because they got the money already. They dont keep me posted I have to keep on asking them when the exchange will be taking place. today is the 1st of Sept i text again the responded by saying Today i Monday will will notify you. They been saying that they will notify me. I am sorry but they are seriously starting to irritate me. I was planning on supporting these guys all the way buy the are very unprofessional. So be careful guys. My 1st time experience & it is horrible! Very disappointed. I followed up again on Monday 01/09/2025. I was being told the order is being "processed" .i was refered to a lady that goes by the name of Latifah. I gave her my order number & everything as discussed with one of the guys there. She told me that i can have the one pair of sneakers & the underwear where as I am suppose to receive 2 pairs of sneakers and the underwear. she said i must arrange the courier & I told her i paid over R240 for the express delivery already. She asked me why didn't I talk to her as if I knew. I told her that i was waiting Ridwaan gave me excuses prior to that. she apologised & told me after that they gor ****med by international shipment & is still busy recovering from that....yea right...she never got back to me until i had to text her today. she then told me she was involved in a car accident this morning i sympathized with her even. she told me to arrange a courier if they get it today I will receive my order tommorow. she then offered to book the courier telling me that that will collect today. she send me her capitec card that state her account number so I had to pay an additional R250 in her account. i asked her to change my address hence she requested the courier she gave me a shipment number and said call the courier guy she cant do anything bout it she doing order today just like i got pushed aside last week. after paying the R250in her account her mood changed and i made her aware of that she told me who is the client "'DONT EVEN START I AM DOING YOU A FAVOUR"" . i told her you been giving me al kinds of stories she even said sorry for telling you my stories you dont deserve them....the sarcasm towards the customer trying to act cute with me. she then starting giving me attitude and when i asked her a simple question " when will exchange be done" she didn't respond. R3590 later still nothing, plus attitude & excuses. i was looking forward on supporting these guys in future but its a BIG NO from me. Guys be very very careful. Ive had ENOUGH! I am not leaving it here though I am busy getting my lawyers to deal with this matter hence it is draining as a customer to go back & forth to receive the items that I was already paid for nearly 2 weeks ago & on top of that get disrespected & **** on.