No refund and no product - worst service ever!

<p>I've ordered swimwear beginning of November 2016 to ensure I receive my goods before I go on holiday. After a few weeks I started to follow up as there was no delivery or response. They said they had trouble with Customs. The next e-mail stated that we can notify them should I want a refund as the goods might not be delivered on time for my holiday.  I requested a refund and gave them my banking details once more.  Since I've returned from holiday I've e-mailed and phoned them numerous times. Rachel is reading the e-mails but nobody takes action. When I phoned them they made the one empty promise on the other. The last time I had to submit an e-mail to Kaylene... A week thereafter I've submitted another e-mail to Kaylene because Rachel is reading my mail but Kaylene is still not responding regarding the refund.  I cannot understand how they can owe people money as promised and can live with it.  I wish Baywatch Swimwear.com can take action ensuring the non-performance of the suppliers in South Africa is brought to justice.</p>