Concerns with After-Sales Service and Safety Issues

I am writing to express my extreme dissatisfaction with the after-sales service I have received from Renault Hatfield. Despite numerous visits since October 2024, the persistent issue with my vehicle's brakes has not been adequately addressed.

In October 2024, I reported that the brakes were making unusual sounds. The dealership failed to identify the problem and didn't replace the brakes, despite my requests. During the April 2025 service, the issue was not prioritized, and I was told the brakes would be replaced before the end of 2025.

However, on August 15, 2025, I had a harrowing experience while driving with passengers on a long-distance trip. The brakes failed, nearly causing an accident. I was forced to replace the brakes myself.

This incident highlights a serious concern regarding the prioritization of customer safety. It appears that Renault's focus on customer well-being is inadequate. Given this experience, I am considering alternative manufacturers for my next vehicle purchase.

I hope you will take immediate action to address this issue and review your after-sales service policies to ensure customer safety is prioritized.